Master Lock Finds the Perfect Combination with Support Services
IT Convergence helps Master Lock save valuable resources through Hosting.
Founded in 1921, Master Lock is the largest global manufacturer and marketer of padlocks and operates under the Fortune Brands Home & Security business. The company has now expanded lines of security products, security consulting and recently entered the automotive, computer and private label security.
Master Lock uses Oracle EBS in several locations in the US and abroad and needed a hosting partner that could effectively host their environment while offering the educational support that they needed. Their main objective was to balance the added value with the cost of the service while culturally fitting in with other Fortune Brands companies that follow Oracle’s EBS footprint. Upon conducting a detailed analysis of hosting/cloud providers, Master Lock chose a go-forward partner that met criteria including the ability to flow with changing business practices. Rapid responses to service requests needed to facilitate acquisitions, organic and international growth and problem resolution were key to their partnership choice. By wanting a balance between a customer service focused partner that included life cycle management organization and a one-stop provider for Oracle knowledge, Master Lock wanted to cover all the bases with its Hosting partner. Master Lock chose ITC’s Oracle Cloud services as the best organization that would act as a value-added integrated partner to their business. ITC has delivered on the promise of a more customer-focused support model based on service quality. As a result, ITC provided Master Lock with a cost-effective solution for hosting their Oracle environment, while allowing them to focus on their core business solutions.
By working with IT Convergence Master Lock benefited from:
- Deep Oracle skills and global support operations
- A one stop provider for Oracle ERP training, Consulting and Development