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Master Lock Finds the Perfect Combination with Support Services

Master Lock Finds the Perfect Combination with Support Services

IT Convergence helps Master Lock save valuable resources through Hosting.

Company Overview

Founded in 1921, Master Lock is the largest global manufacturer and marketer of padlocks and operates under the Fortune Brands Home & Security business. The company has now expanded lines of security products, security consulting and recently entered the automotive, computer and private label security.

The Challenge

Master Lock uses Oracle EBS in several locations in the US and abroad and needed a hosting partner that could effectively host their environment while offering the educational support that they needed. Their main objective was to balance the added value with the cost of the service while culturally fitting in with other Fortune Brands companies that follow Oracle’s EBS footprint. Upon conducting a detailed analysis of hosting/cloud providers, Master Lock chose a go-forward partner that met criteria including the ability to flow with changing business practices. Rapid responses to service requests needed to facilitate acquisitions, organic and international growth and problem resolution were key to their partnership choice. By wanting a balance between a customer service focused partner that included life cycle management organization and a one-stop provider for Oracle knowledge, Master Lock wanted to cover all the bases with its Hosting partner. Master Lock chose ITC’s Oracle Cloud services as the best organization that would act as a value-added integrated partner to their business. ITC has delivered on the promise of a more customer-focused support model based on service quality. As a result, ITC provided Master Lock with a cost-effective solution for hosting their Oracle environment, while allowing them to focus on their core business solutions.

The Solution

By working with IT Convergence Master Lock benefited from:
  • Deep Oracle skills and global support operations
  • A one stop provider for Oracle ERP training, Consulting and Development
IT Convergence and Master Lock are continuing to grow a service delivery model that optimizes both organizations’ operations.
Master Lock
Oak Brook, Wisconsin

Industry

Security

Employees

700

Project Location

USA

IT Convergence Services

  • Support

Applications & Technologies

  • Demantra
  • Hyperion
  • Oracle Advanced Supply Chain Planning
  • Oracle Business Intelligence Entreprise Edition
  • Oracle Discoverer
  • Oracle E-Business Suite 11i
  • Oracle Manufacturing
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