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Oracle Hyperion

Oracle Hyperion EPM is a comprehensive web-based financial consolidation and reporting solution which can enhance your existing financial applications with minimal costs through a flexible and scalable architecture.

Major Concerns Our Customers Face

Limited Application Functionality for Financial Reporting

  • Increased complexity in reporting process
    ITC can streamline business processes with or without automation.
  • No scope to accommodate future needs
    Enhance application functionality to accommodate future reporting needs like legal and management reporting through ITC’s best practices.
  • Lack of integration with ERP and reporting systems
    Have ITC streamline the data flow across the organization by seamlessly integrating Enterprise systems with Hyperion EPM and free up your staff.

Expensive Resources for Oracle Hyperion EPM System

  • 30-40% time goes into troubleshooting of issues
    ITC’s Hyperion team can save effort and time by performing routine tasks at a lower cost in a more efficient and consistent manner.
  • Recurring Patches and Upgrades
    Reduce your applications’ support budget for through Hyperion EPM Managed Services.
  • Routine tasks occupy business space
    Our team can analyze and identify manual processes and recommend automation or enhancements.

Reporting Issues Due to Inadequate Financial Close Time

  • Business Analysts do not perform End-to-End financial data reconciliation
    Our team offers proactive support during financial period close to reduce data submission and reconciliation times.
  • Manually driven data load processes
    Automation of data load processes will reduce the financial close time, while the integration of ERP, HR and Reporting systems will streamline the data collection processes.

Maintenance of Complex Infrastructure

  • Complex maintenance of Infrastructure support
    ITC will provide Infrastructure support with minimal maintenance cost and effective utilization of infrastructure.
  • Compatibility issues between hardware and software
    ITC can efficiently manage infrastructure to ensure high availability. Regular version upgrades and patching ensure a steady compatibility.
  • Mission critical systems are at risk
    Proactive monitoring, regular health checkups and preemptive actions to prevent upcoming critical system issues.

Improper Standards/ Documentation & Financial Close Process Compliance

  • Documentation is not given enough importance
    ITC can maintain the standard documentation for financial applications maintenance and recommend best practices.
    ITC can efficiently manage infrastructure to ensure high availability. Regular version upgrades and patching ensure a steady compatibility.
  • Business process changes not reflected in the application workflow
    Our Hyperion team regularly incorporates changing business requirements and controls for data security, submission and approval.
  • SOX compliance violations due to inconsistent financial close
    Our team applies standards across change management, data submission, security processes, data audits, etc. to lead the financial close as per SOX compliance.

Hyperion Upgrade and Platform as a Service

Each and every organization has different business rules, needs, security concerns, and budgets. Our Oracle Hyperion seasoned experts can help you maximize the ROI on your Oracle investment.

  • ITC Service Desk Resolution
    24x7x365 Service Desk availability. Service Level Response guarantees of 15 minutes or less for critical events.
  • 24×7 Monitoring and Reporting
    State-of-the-art monitoring technology to proactively poll systems and network infrastructure. Track performance and compare it historically and against your SLA.
  • Hyperion 11.1.2.4 Upgrades
    Minimal cost and time. Support throughout the entire upgrade lifecycle.
  • Hyperion Performance Analysis
    Tune-up methodology to identify and fix bottlenecks for all components, including Oracle HTTP compression, TCP/IP network tuning, WebLogic JVM settings, Essbase cache and configuration.
  • Hyperion Database & Application Configuration, Tailoring, and Troubleshooting
    Support and maintenance for Database & Application tools, OS and Infrastructure. Cost-effective access to Hyperion DBA, Technical & Development services through a blend of onshore, nearshore and offshore resources.
  • Hyperion Disaster Recovery & Maximum availability Services
    Combined Lifecycle Management, MAXL exports, Oracle RMAN (Recovery Manager) and Data pumps to ensure recovery. Our DBA team leverages Oracle RAC to extend maximum availability to Hyperion modules that do not support native clustering.
  • Hyperion Architecture and Advanced Configuration
    Architecture assessment and recommendations for the entire suite, including Planning, Essbase, Hyperion Financial Management and Reporting. EPM Hyperion implementation, configuration, upgrade or migration.
  • Hyperion Backup Services
    Market leaders in Hyperion automated backup solutions.
  • Hyperion PaaS (Cloud Services and Virtualization)
    Hyperion environment upgrades to the Cloud and virtual environments.
  • Hyperion Data Integration
    Synchronization and Data integration with ERP, Oracle EBS, OBIEE, PeopleSoft.
  • Hyperion Infrastructure Capacity Planning and Design
    Analysis of current enterprise performance management and recommendation of Hyperion EPM modules to meet your goals.
  • 24×7 DBA & Technical Support
    Hyperion DBAs for the systems and tasks you desire. Deep knowledge of middleware services (WebLogic, Oracle Golden Gate, Oracle Data Integrator etc.) for effective troubleshooting of all Hyperion issues.

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Hyperion DBA Services

The level of service for your monitored databases can be set based upon your unique business requirements. Our CMS Hyperion DBA database specialists have a wide breadth of experience, knowledge, and resources available to share with your staff, or get the job done for you.

  • Secure access to the ITC CMS DBA Nagios client Dashboards & Ticketing System for case tracking and metrics reports (when monitoring is performed).
  • A specified number of hours of ITC CMS Hyperion DBA hands-on™ support per month.
  • Discounted hourly rates for consulting.
  • Access to ITC CMS Hyperion DBA database specialists within the specified hourly windows

BRONZE

BRONZE
24×7 Support
30 Yearly Hours Included
 
System Status Monitoring (Up/Down)
Yes 
Hyperion Performance and Database Metrics
No
Automatic Threshold Comparison of Collected Metrics
No 
Notification When Potential System Availability Issue Discovered
Yes
Notification When Potential System Performance Issue Discovered
No 
Notification When Potential System Resource Issue Discovered
No
Verify Completion of Backups (as indicated in log files)
Yes 
24×7 Access to DBA Professionals
Yes
DBA Professionals Observing Your System Daily
No 
Weekly/Monthly Reports on Case Activity and System Resources
No
Access to ITC CMS Ticketing system
No 
Access to ITC CMS Nagios Client Dashboard
No
Weekly/Monthly Status Phone Call with your DBA Support Professional
No 
One Time Installation and Performance, Environment and Business Policy Review
No
Hyperion Patching
Minor – 1 Per Month 
Hyperion Clones
1 Per Month
Code Migrations
No 
Sev1 issue working with Oracle Support
No
Hyperion Backups
Yes 
Architecture Analysis
No 
Health Checks
No
Performance Analysis
No 
Security Checks & Analysis
No
Hyperion Install & Configuration of New environment
No 
Hyperion DR Setup
No
Hyperion Upgrade
No 
Hyperion New Implementation
No
Data Integrations & ODI Setups
No 

SILVER

SILVER
Business Hours Monitoring & Support
50 Yearly Hours Included
 
System Status Monitoring (Up/Down)
Yes 
Hyperion Performance and Database Metrics
Yes
Automatic Threshold Comparison of Collected Metrics
Yes 
Notification When Potential System Availability Issue Discovered
Yes
Notification When Potential System Performance Issue Discovered
Yes 
Notification When Potential System Resource Issue Discovered
Yes
Verify Completion of Backups (as indicated in log files)
Yes 
24×7 Access to DBA Professionals
Yes
DBA Professionals Observing Your System Daily
Yes 
Weekly/Monthly Reports on Case Activity and System Resources
Yes
Access to ITC CMS Ticketing system
Yes 
Access to ITC CMS Nagios Client Dashboard
Yes
Weekly/Monthly Status Phone Call with your DBA Support Professional
Yes 
One Time Installation and Performance, Environment and Business Policy Review
Yes
Hyperion Patching
Yes 
Hyperion Clones
2 Per Month
Code Migrations
10 Per Month 
Sev1 issue working with Oracle Support
2 Per Month
Hyperion Backups
Yes 
Architecture Analysis
Yes 
Health Checks
Yes
Performance Analysis
Yes 
Security Checks & Analysis
Yes
Hyperion Install & Configuration of New environment
No 
Hyperion DR Setup
No
Hyperion Upgrade
No 
Hyperion New Implementation
No
Data Integrations & ODI Setups
No 

GOLD

GOLD
24×7 Support and Business Hours Monitoring
80 Yearly Hours Included
 
System Status Monitoring (Up/Down)
Yes 
Hyperion Performance and Database Metrics
Yes
Automatic Threshold Comparison of Collected Metrics
Yes 
Notification When Potential System Availability Issue Discovered
Yes
Notification When Potential System Performance Issue Discovered
Yes 
Notification When Potential System Resource Issue Discovered
Yes
Verify Completion of Backups (as indicated in log files)
Yes 
24×7 Access to DBA Professionals
Yes
DBA Professionals Observing Your System Daily
Yes 
Weekly/Monthly Reports on Case Activity and System Resources
Yes
Access to ITC CMS Ticketing system
Yes 
Access to ITC CMS Nagios Client Dashboard
Yes
Weekly/Monthly Status Phone Call with your DBA Support Professional
Yes 
One Time Installation and Performance, Environment and Business Policy Review
Yes
Hyperion Patching
Yes 
Hyperion Clones
Unlimited
Code Migrations
Yes 
Sev1 issue working with Oracle Support
Unlimited
Hyperion Backups
Yes 
Architecture Analysis
Yes 
Health Checks
Yes
Performance Analysis
Yes 
Security Checks & Analysis
Yes
Hyperion Install & Configuration of New environment
Yes 
Hyperion DR Setup
Yes
Hyperion Upgrade
Yes 
Hyperion New Implementation
Yes
Data Integrations & ODI Setups
Yes 

PLATINUM

PLATINUM
24×7 Monitoring and Support
100 Yearly Hours Included
 
System Status Monitoring (Up/Down)
24×7 
Hyperion Performance and Database Metrics
24×7
Automatic Threshold Comparison of Collected Metrics
24×7 
Notification When Potential System Availability Issue Discovered
24×7
Notification When Potential System Performance Issue Discovered
24×7 
Notification When Potential System Resource Issue Discovered
24×7
Verify Completion of Backups (as indicated in log files)
24×7 
24×7 Access to DBA Professionals
24×7
DBA Professionals Observing Your System Daily
Yes 
Weekly/Monthly Reports on Case Activity and System Resources
Yes
Access to ITC CMS Ticketing system
Yes 
Access to ITC CMS Nagios Client Dashboard
Yes
Weekly/Monthly Status Phone Call with your DBA Support Professional
Yes 
One Time Installation and Performance, Environment and Business Policy Review
Yes
Hyperion Patching
Yes 
Hyperion Clones
Unlimited
Code Migrations
Yes 
Sev1 issue working with Oracle Support
Unlimited
Hyperion Backups
Yes 
Architecture Analysis
Yes 
Health Checks
Yes
Performance Analysis
Yes 
Security Checks & Analysis
Yes
Hyperion Install & Configuration of New environment
Yes 
Hyperion DR Setup
Yes
Hyperion Upgrade
Yes 
Hyperion New Implementation
Yes
Data Integrations & ODI Setups
Yes 

Speak with our Oracle hyperion Representative

Learn more about how ITC can help your company maximize your Hyperion investment.

GET IN TOUCH WITH OUR REPRESENTATIVE

+1 (415) 901-7500

contact@itconvergence.com