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Oracle Hyperion

Oracle Hyperion EPM is a comprehensive web-based financial consolidation and reporting solution which can enhance your existing financial applications with minimal costs through a flexible and scalable architecture.

 Major Concerns Our Customers Face

Limited Application Functionality for Financial Reporting

Increased complexity in reporting process
ITC can streamline business processes with or without automation

No scope to accommodate future needs
Enhance application functionality to accommodate future reporting needs like legal and management reporting through ITC’s best practices

Lack of integration with ERP and reporting systems
Have ITC streamline the data flow across the organization by seamlessly integrating Enterprise systems with Hyperion EPM and free up your staff

Expensive Resources for Oracle Hyperion EPM System

30-40% time goes into troubleshooting of issues
ITC’s Hyperion team can save effort and time by performing routine tasks at a lower cost in a more efficient and consistent manner

Recurring Patches and Upgrades
Reduce your applications’ support budget for through Hyperion EPM Managed Services

Routine tasks occupy business space
Our team can analyze and identify manual processes and recommend automation or enhancements

Reporting Issues Due to Inadequate Financial Close Time

Business Analysts do not perform End-to-End financial data reconciliation
Our team offers proactive support during financial period close to reduce data submission and reconciliation times

Manually driven data load processes
Automation of data load processes will reduce the financial close time, while the integration of ERP, HR and Reporting systems will streamline the data collection processes

Maintenance of Complex Infrastructure

Complex maintenance of Infrastructure support
ITC will provide Infrastructure support with minimal maintenance cost and effective utilization of infrastructure

Compatibility issues between hardware and software
ITC can efficiently manage infrastructure to ensure high availability. Regular version upgrades and patching ensure a steady compatibility

Mission critical systems are at risk
Proactive monitoring, regular health checkups and preemptive actions to prevent upcoming critical system issues.

Improper Standards/ Documentation & Financial Close Process Compliance

Documentation is not given enough importance
ITC can maintain the standard documentation for financial applications maintenance and recommend best practices

Business process changes not reflected in the application workflow
Our Hyperion team regularly incorporates changing business requirements and controls for data security, submission and approval

SOX compliance violations due to inconsistent financial close
Our team applies standards across change management, data submission, security processes, data audits, etc. to lead the financial close as per SOX compliance

Hyperion Upgrade and Platform as a Service

Every organization has different business rules, needs, security concerns and budgets. Our Oracle Hyperion seasoned experts can help you maximize the ROI on your Oracle investment.

ITC Service Desk Resolution

24x7x365 Service Desk availability. Service Level Response guarantees of 15 minutes or less for critical events.

24x7 Monitoring and Reporting

State-of-the-art monitoring technology to proactively poll systems and network infrastructure. Track performance and compare it historically and against your SLA

Hyperion 11.1.2.4 Upgrades

Minimal cost and time. Support throughout the entire upgrade lifecycle.

Hyperion Performance Analysis

Tune-up methodology to identify and fix bottlenecks for all components, including Oracle HTTP compression, TCP/IP network tuning, WebLogic JVM settings, Essbase cache and configuration.

Hyperion Database & Application Configuration, Tailoring and Troubleshooting

Support and maintenance for Database & Application tools, OS and Infrastructure. Cost-effective access to Hyperion DBA, Technical & Development services through a blend of on-shore, near-shore and off-shore resources.

Hyperion Disaster Recovery & Maximum availability Services

Combined Lifecycle Management, MAXL exports, Oracle RMAN (Recovery Manager) and Data pumps to ensure recovery. Our DBA team leverages Oracle RAC to extend maximum availability to Hyperion modules that do not support native clustering.

Hyperion Architecture and Advanced Configuration

Architecture assessment and recommendations for the entire suite, including Planning, Essbase, Hyperion Financial Management and Reporting. EPM Hyperion implementation, configuration, upgrade or migration.

Hyperion Backup Services

Market leaders in Hyperion automated backup solutions

Hyperion PaaS (Cloud Services and Virtualization)

Hyperion environment upgrades to the Cloud and virtual environments

Hyperion Data Integration

Synchronization and Data integration with ERP, Oracle EBS, OBIEE, PeopleSoft.

Hyperion Infrastructure Capacity Planning and Design

Analysis of current enterprise performance management and recommendation of Hyperion EPM modules to meet your goals.

24x7 DBA & Technical Support

Hyperion DBAs for the systems and tasks you desire. Deep knowledge of middleware services (WebLogic, Oracle Golden Gate, Oracle Data Integrator etc.) for effective troubleshooting of all Hyperion issues.

 

Hyperion DBA Services

The level of service for your monitored databases can be set based upon your unique business requirements. Our CMS Hyperion DBA database specialists have a wide breadth of experience, knowledge, and resources available to share with your staff, or get the job done for you. Services include:

  • Secure access to the ITC CMS DBA Nagios client Dashboards & Ticketing System for case tracking and metrics reports (when monitoring is performed)
  • A specified number of hours of ITC CMS Hyperion DBA hands-on™ support per month.
  • Discounted hourly rates for consulting.
  • Access to ITC CMS Hyperion DBA database specialists within the specified hourly windows
Bronze Silver Gold Platinum
Features 24×7 Support Only Business Hours Monitoring & Support 24×7 Support and Business Hours Monitoring 24×7 Monitoring & Support
Default Level of Yearly Support Hours Included (Customizable) 30 Hours 50 Hours 80 Hours 100 Hours
System Status Monitoring (Up/Down) ✓ 24×7
Hyperion Performance and Database Metrics ✓ 24×7
Automatic Threshold Comparison of Collected Metrics ✓ 24×7
Notification When Potential System Availability Issue Discovered ✓ 24×7
Notification When Potential System Performance Issue Discovered ✓ 24×7
Notification When Potential System Resource Issue Discovered ✓ 24×7
Verify Completion of Backups (as indicated in log files) ✓ 24×7
24×7 Access to DBA Professionals ✓ 24×7
DBA Professionals Observing Your System Daily ✓ 24×7
Weekly/Monthly Reports on Case Activity and System Resources
Access to ITC CMS Ticketing system
Access to ITC CMS Nagios Client Dashboard
Weekly/Monthly Status Phone Call with your DBA Support Professional
One Time Installation and Performance, Environment and Business Policy Review
Hyperion Patching Minor – 1 Per Month only
Hyperion Clones 1 Per Month 2 Per Month Unlimited Unlimited
Code Migrations 10 Per Month
Sev1 issue working with Oracle Support 2 Per Month Unlimited Unlimited
Hyperion Backups
Architecture Analysis
Health Checks
Performance Analysis
Security Checks & Analysis
Hyperion Install & Configuration of New environment
Hyperion DR Setup
Hyperion Upgrade
Hyperion New Implementation
Data Integrations & ODI Setups

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