Contact us on +1.800.675.0032 or contact@itconvergence.com

Salesforce™ Managed Services

Salesforce.com is without a doubt the dominant player in the marketplace for CRM solutions and the company continues to take market share from established enterprise software players as it rolls out solutions for customer service, marketing, hiring and other functions built on the Salesforce.com platform.   Although from the user perspective the system is easy to use, in the background there are many ongoing administrative tasks required to keep the system aligned with changing user populations and to tailor the functionality to best address the needs of the user community.

IT Convergence Cloud Managed Services (CMS) is a global support organization that is SOC-2 compliant.   CMS serves large multinational companies who are looking for an outsourcing partner that can provide a diverse set of technology skills and expertise on a 24×7 basis.

CMS helps our customers to:

  • Achieve cost savings by outsourcing support
  • Focus on strategic operational activities
  • Maximize return on their investments in enterprise technology assets

Managed services include the following in-scope activities:

  • User Set Up
  • Security And Data Access
  • Custom keyboard shortcuts
  • Template Support
  • Field Configuration & Customization
  • Data Services & Management
  • Analytics Support – Management Of Reports, Views, And Dashboards
  • Automation- Workflow, Validation & Approval Processes
  • Integration With Microsoft Office Products

Training
Our certified Salesforce.com support team can:

  • Provide web-based training to improve users’ ability to navigate in the system and perform day to day activities
  • Create self-service learning simulations for Salesforce.com leveraging Oracle User Productivity Kit (UPK) to maximize user adoption and improve business process standardization

Salesforce integration with Oracle EBS: 

Running Oracle E-Business Suite & Salesforce.com? If your organization is looking to eliminate master data problems, simplify and speed up connectivity or replace point-to-point integrations, we’ve got you covered!

ITC provides multiple solution options for integration between on premise EBS and Salesforce cloud.  Our Oracle SOA Suite solution extends the Oracle Cloud Adapter to provide bi-directional synchronization that is not available out of the box.

For organizations that embrace open source, IT Convergence can leverage our WSO2 integration kit that was specifically created to integrate Oracle EBS and Salesforce.com.
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