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Salesforce™ Managed Services is without a doubt the dominant player in the marketplace for CRM solutions and is a very important aspect of your sales and customer service management.

The company continues to take market share from established enterprise software players as it rolls out solutions for customer service, marketing, hiring, and other functions built on the platform. Although from the user perspective the system is easy to use, in the background there are many ongoing administrative tasks required to keep the system aligned with changing user populations and to tailor the functionality to best address the needs of the user community.

Cloud Managed Services (CMS)

IT Convergence Cloud Managed Services (CMS) is a global support organization that is SOC-2 compliant. CMS serves large multinational companies who are looking for an outsourcing partner that can provide a diverse set of technology skills and expertise on a 24×7 basis.


  • Achieve cost savings by outsourcing support
  • Focus on strategic operational activities
  • Maximize return on their investments in enterprise technology assets


Our Managed Services include the following in-scope activities:

  • User Setup
  • Security and Data Access
  • Custom Keyboard Shortcuts
  • Template Support
  • Field Configuration and Customization
  • Data Services and Management
  • Analytics Support – Management of Reports, Views, and Dashboards
  • Automation – Workflow, Validation, and Approval Processes
  • Integration with Microsoft Office Products


Our certified team can:

  • Provide web-based training to improve users’ ability to navigate in the system and perform day to day activities
  • Create self-service learning simulations for by leveraging Oracle User Productivity Kit (UPK) to maximize user adoption and improve business process standardization

Salesforce integration with Oracle EBS

Running Oracle E-Business Suite & If your organization is looking to eliminate master data problems, simplify and speed up connectivity, or replace point-to-point integrations, we’ve got you covered! ITC provides multiple solution options for integration between on premise EBS and Salesforce cloud. Our Oracle SOA Suite solution extends the Oracle Cloud Adapter to provide bi-directional synchronization that is not available out of the box.

Speak with our SALESFORCE™ MANAGED SERVICES representative

Identify your business’ potential benefits and technology improvements with our Salesforce Managed Services.