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Training & Education Services

Training & Education Services

Training is an event; learning is a process.
Maximize your technology ROI with end-user adoption

With ever changing landscapes such as technology evolution, mergers & acquisitions and globalization, ensuring the end-user adoption of technology investments is a must to maximize effectiveness & ROI.

Our team of instructional system design experts continuously expand their knowledge in IT training and performance support, working with best-in-class tools such as Oracle UPK, ANCILE uPerform and Adobe Captivate to add value to your business requirements and end-user needs.

5D's training framework for your upcoming IT project

Training services

  • Training strategy consulting: Training needs analysis, training tools assessment, Curricula building among other custom training consulting.
  • Virtual or Instructor-led training: Professional trainers staffing for ILT or vILT for every stage and type of training requirements and budgets as well full project management and team leads for training initiatives.
  • Custom eLearning and Instructional system design: Training methodologies and prebuilt templates customized to every client’s individual needs with ISD principles that ensures highly effective user adoption results.
  • Content services: Training content creation, migration, translation, localization or conversion as well as other content categories such as job aids, user manuals, business process simulations, test documents, compliance documents, etc.

Training applications we leverage:

Oracle UPK

Oracle UPK a single-source platform used to create, manage, reuse, translate, and deploy different outputs in a computer-based simulation for end-user training. A proven platform that adds significant value to your ERP project lifecycle. IT Convergence offers comprehensive UPK solutions, cover from installation and hosting to strategy consulting, managed services and content development. Thanks to our highly skilled team of Oracle-Certified UPK Specialists, IT Convergence is the only Oracle-Specialized company in delivering UPK solutions globally.

ANCILE uPerform

ANCILE uPerform is a multi-purpose user adoption and performance support platform that creates and delivers targeted, high-quality learning content to employees, increasing software adoption seamlessly. IT Convergence works closely with ANCILE to deliver the most innovative solutions for eLearning and workforce performance, with 100% Ancile certified, multi-lingual consultants to support our customers.

Infor ePak

EPAK is a content development platform for rapid development of documentation, training, and performance support materials.

Adobe Presenter

Adobe Presenter was designed to enable PowerPoint users to easily generate Flash-based eLearning courses, by adding voice-over to slides, and syncing the audio to the slide animations.

Adobe Captivate

Adobe Captivate is a rapid responsive authoring tool that is used for creating elearning contents such as software demonstrations, software simulations, branched scenarios, and randomized quizzes in Small Web Formats (.swf) and HTML5 formats.

Articulate Storyline 2

Storyline 2 allows the user to create highly interactive animations. It is a system where animations can be created in an environment similar to PowerPoint. Videos and screen recording are available to enrich the learning process.

The ITC Difference

  • Leader in software end-user adoption solutions and services
  • Only Oracle certified UPK specialized service provider in the world
  • We take our own medicine: we train and test our own solutions in-house
  • ANCILE’s preferred partner and consulting service provider
  • Over 40 certified, multi-lingual training consultants located in different locations around the world

Take a closer look at the Training applications we work with

Access our Demo Hub

Having a hard time deciding which tool suits best your organization’s requirement?

Download our eLearning Tool Selection Guide


Build your corporate or project training plan and define the strategy and tooling needed

Talk to our experts for a training needs analysis

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+1 (415) 901-7500