7 Questions on Oracle EBS-Salesforce.com Integration via Oracle Cloud Adapter

Oracle EBS, Oracle Sales AdapterOur recent webcast, “Connect Salesforce.com to Oracle ERP via Oracle Cloud Adapter” was an outstanding success and we’d like to thank everyone who joined us. As always, we’re happy to provide a complete transcript of the webcast Q and A.Does Oracle SOA Suite work with Oracle 11i or only Oracle R12?  What database version is required to use SOA Suite?
You can use the Cloud Adapter for SOA 12c or 11g. Regarding Oracle database versions, it supports 11g.

Does Oracle Cloud Adapter support REST based calls for SalesForce? How to handle this use case involving REST/BULK API?

The REST/BULK API  is supported. This will really depend on your requirements. The SalesForce adapter allows you to call updates into whatever operation you are performing on any object. After calling that information, it can basically show you a single call to SalesForce.com. So if you’re doing bulk you can do it in one chunk.

Is there a separate license for Oracle Cloud Adapter?
Yes, it need separate license that you need to buy.

Can the Cloud Adapter integrate data from custom objects from SFDC to other out-of-the-box objects like Account, Opportunity etc.?
If you are referring to Account and Opportunity as your external objects, yes, you can use those custom objects and use data to populate them.

Is Oracle SOA required to use the Cloud Adapter? If I use my current integration tool, will it be more difficult?
There are lot many open source middleware products available in the market. You may start with just one or two integrations and it may cost more less with Open source Products. However, the moment that number begins to grow, it will be more and more difficult to provide maintenance and support from the product vendor. Based on our experience we strongly recommend to go for a tool that can provide a unified platform for integrating on-premises and cloud based applications like the Oracle SOA Suite 12c

On the Oracle EBS side, at what levels can it integrate? You showed integration with Order Management, can it integrate with other modules like Service Contracts?
Yes, all the Oracle E-Business Suite modules can be integrated using Oracle SOA Suite.

Can you provide any ROI calculations in order to make the business case at the boardroom?
We haven’t done any concrete ROI calculations because this is relatively new to ITC and we are excited about having more reliable data in our hands for our Line of Business managers to make informed decisions on. When it comes to ROI, it is really specific as to how your organization measures ROI internally, but we do go over this with clients in order to guide them as to how to present this information to fit their corporate needs. The keys to ROI are the hardware and software, the time it takes to create these services and maintain them. The flexibility the Cloud Adapter offers compared to traditional integrations is very high, and it offers a high ROI in development and maintenance.

Stay Connected
If you missed the webcast but are still interested in the topic, then you’re in luck.

First, if you’re going to Oracle OpenWorld 2014, please stop by booth 2009 to meet our Fusion Middleware team in person or visit our Oracle OpenWorld 2014 page to set up a formal appointment.

If you’re not able to go to OpenWorld and/or have found this page long after the event has come and passed you can  simply click here to fill out our contact us form and to set up time to schedule a free ERP-SFDC integration assessment.

To check out our Oracle Fusion Middleware solutions, click here. Or to read all of the SOA related posts on this blog click here.