As always, we’re happy to share a complete transcript of the Q and A session that followed the presentation
When you move to the Cloud, how do you ensure regulatory compliance with things like HIPPA and SOX?
Well, back when we did it at MasterLock, we did not have so many regulations, so it was more about control totals, number of records. The process worked seamlessly: On-demand sent ITC a backup of a file, they put it up and had it running, and when we cut over, On-demand sent the archive logs and ITC synched up the system in less than half a day. So it was very secure, since we worked between two respected companies and it wasn’t like you had to move physical objects in the backseat of your car.
ITC goes through SSA 16 audits twice a year, so we make our staff available in case the client has any questions. And we also have PCI client zones within our data centers, so as to ensure you are meeting your PCI certifications.
What is the high-level timeline for migration from one hosting provider to ITC?
AT ITC we like to do two test integrations, the migration and then the production cutover. So we are typically looking at 60 to 120 days, on average it’s 90 days, although we’ve done it in shorter time-frames.
One of the things you mentioned earlier was how you’d been able to re-allocate in your IT budget from system maintenance and direct it towards project strategic value. What type of ROI have you seen?
Well, if you’re going to take two apps men and one DBA out, and redirect that spending to business analysts or developers, that’s were at MasterLock we saw the business value.
We think of ITC as the power company – we just switch the lights on. Based on our hosting experience, the systems just run – we don’t have to worry about it, or the buildings, the generators, fire equipment or people. Those are big costs that we did not have to incur in – we make our people focus on making locks, and it’s nice to not have to worry about all the rest.
Can you elaborate on the experience of having a shared services model support, vs. the assigned staffing model?
On-Demand, from an SLA perspective, did what they promised they were going to do.
But we wanted someone more familiar with our environment and how we run our business: which are our peak times and our downtimes. Our primary DBA is from Argentina, and we have ex DBAs among our staff who say he’s one of the best DBAs they’ve come across.
So ITC is on our timeline, so we really don’t see that loss of control that is sometimes talked about. Being a public company, with SOX compliance, we need that segregation of duties – and hosting in the Cloud basically forces that. If we need to do patches, they go about it like it’s in-house. You can pretty much do anything you want in the non-prod environments, because it’s only when you go to production that it’s locked in. Having primary people working on our account, they know what is going on and what is done, and we don’t have to repeat explanations over and over.
Start Your Migration to the Cloud Today
As you can see, Masterlock migrated its Oracle environment to the Cloud and hasn’t looked back since having reduced costs, made its ERP budeget predictable, and improved performance.
If you’re looking to migrate to the Cloud, you can get that process started to day. First you can join our webcast “Data Domain & Deduplication Basics 101: Data Domain & Avamar Solutions vs. Traditional Tape Solutions” on Thursday June 19th at 9:00 am PST/ 12:00pm EST and you can register for that right now by clicking here.
If you’ve found this blog post after June 19th 2014 there are still several ways ITC can help you begin your journey to the Cloud.
First, you can check out our hosting and managed services options available through our Enterprise Cloud and Managed Services offering. You can also consider taking advantage of our database administration and system administration solutions . And if you’re an Oracle E-Business Suite user, you can also request an Oracle EBS Health Check by clicking here.