IT Convergence’s recent webcast “Tequila, to Caipirinha and Tango – Overcoming Oracle’s E-Business Suite Challenges for LATAM” was a smashing success, drawing close to 100 registrants, making it one of the most successful LATAM-focused webcasts ITC has ever done.
As always we are happy to share the full transcript of the Q and A session with you.
Q. When speaking about third party integrations in Brazil, what are the differences between 11i and R12 and what kind of support is available for the transition between both?
A. The interface from Oracle Applications 11i to Oracle Applications R12 has changed a lot, so for those of you who are very familiar with 11i, the famous CAI integration view doesn’t exist anymore. Oracle now provides very detailed documents specifying the obsolete objects and the new ones for EBS R12. So if you have other integrations, customizations and interfaces, using the interface views you will be able to adapt those accordingly.
Q. Do you need to use the Multilanguage Service Pack if you are rolling out in Latin America?
A. There are different scenarios for this. Based on our experience, there are companies that decide to continue using English around the world, so it is possible to use English. Of course, the application is a multi-language product so it is ready to use other languages should you desire. It is basically a company decision; however, it is important to take into account two things: first, the cultural factor related to the end users, to make sure they are ready to interact with a system in a foreign language. Second, consider how the reports you need to present to local government agencies, because often times, even if you use English as a system language, you need to generate the reports in a different language. In these cases you need to apply a couple of additional configurations.
Particularly in Brazil, since the interface is prepared by Oracle and the Tax Partner, the government assumes you have the Portuguese language installed. If you don’t, as all reporting needs to be done in Portuguese, you will need to customize, adjust or decide on another way to provide the translations for the legal reports. So while using Oracle’s MLS pack in Latin America might be optional, if you don’t use it, you need to be ready to do some additional work.
Q. What is the status of Oracle R12.2? Is it ready to be supported in Latin America?
A. Oracle has not released a date officially yet for the General Availability of Release 12.2. As one of the select few to join Oracle’s R12.2 Beta Testing program, IT Convergence has been working closely with Oracle Development and helped providing feedback on multiple technical aspects of the product. It is hard to guess a date but given the fact that Oracle has invested heavily to ensure the proper functioning of this new release, and considering that online patching will and improvement that will directly improve operating efficiency, then it’s a pretty safe bet to say that we’ll be hearing the news soon.
Q. Viewed purely in terms of deploying and supporting and Oracle ERP solution for Latin America, how would you categorize the challenges for each country and how would you collaborate with Oracle and third party companies for a successful project?
A. As we mentioned in the webcast, if you are planning to deploy Oracle E-Business Suite in Latin America, you will need to start considering specific local legislation and business practices.
Let’s start understanding what Oracle E-Business Suite addresses out of the box. The product supports:
a) The Globalization Capabilities
b) The Application Localizations
c) A Global Technology Platform.
The Globalization Capabilities are delivered through rule-based engines that support, in a global way, diverse requirements in areas such as accounting, payments, payroll, taxes and others.
The Application Localizations enhance the globalization capabilities, mentioned before, by providing support for country specific legislative and business requirements. There are 3 localization delivery methods as follows:
- Product Localizations: Delivered in product, by the Oracle Development organization
- Add-on Localizations: Delivered via My Oracle Support (MOS), by Oracle Regional Localization centers.
- Partner Localizations: Built and delivered by Oracle certified partners commonly named Oracle ISVs
- Does the system integrator present a regional coverage in terms of resources and expertise?
- Does the partner have deployed diverse solutions including Finance, Manufacturing, Human Resources, CRM, Business Intelligence and well as Developments and Technical Services?
- Does it have a Program Management Office to ensure a health project?
- Does the system integrator have experience on Oracle E-Business Suite Release 12 upgrades?