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Oracle EBS-Salesforce.com Integration via Oracle Cloud Adapter Webcast Q&A

Oracle EBS-Salesforce.com Integration via Oracle Cloud Adapter Webcast Q&A
Last week’s webcast “Get your ERP to Talk to SalesForce.com with Oracle Cloud Adapter” was a complete success, its presentation drawing a large turnout and some very interesting questions from the audience. As always, we are happy to provide a complete transcript of the Q and A session.

Is Oracle Cloud Adapter compatible with all versions of E-Business Suite?

Yes, all versions of Oracle E-Business Suite (both 11i/R12) are supported for Sales Force Cloud Adapter integration. Considering a business scenario could be creating a Lead/ Opportunity/ Customer in Salesforce and seamlessly integrating with E-Business Suite using Oracle Fusion Middleware as an Enterprise Integration Platform.

Does the Oracle Cloud Adapter allow interaction with Oracle Advanced Pricing features – modifiers based on Customer attributes, etc? 

The question has a twofold answer. If you are talking about updating/modifying the Advance Pricing price list and want to send an update to a custom application which is running on private/public/hybrid cloud, the answer is “Yes.”

But if you’re looking at integration within the Oracle Application, then Oracle Cloud Adapter is not a recommended option.

What are the main challenges when investing in a Cloud application solution?

The easy and fast deployment of a Cloud application is a good benefit, but you also need to take into consideration the implementation. The Cloud software and Cloud application require setups, training and – in some cases – change of processes on top of how you are going to integrate that.

We don’t see many full, end-to-end Cloud applications. The adoption is based on modules or families, so the integration is a hidden cost that is not presented by Cloud vendors, but it is something you need to assess in order to get an idea of the total cost of ownership. There are many less-than-happy customers of Cloud system implementations, so we always recommend going to a partner that has experience with systems integration and can present to you all the aspects of a good implementation and its methodology.

Can this the Oracle Cloud Adapter be used to interface SalesForce with a non-Oracle ERP or BI application?  

Yes. The primary focus of this pub-sub integration pattern is about extensibility, reusability, agility. As we can see in the image, on the right hand side SalesForce.com is running on cloud and SOA suite is used as an integration platform, on the extreme left in red boxes you can see different subscribers. The subscribers can be on-premise applications like SAP, Oracle ERP or any other custom home-grown applications.

Does the Adapter allow you to “skip” quoting features and bring orders straight into Order Management in EBS? 
Yes, all the custom logic can be written in SOA Suite and Orders can be sent straight in to OM of EBS. To better understand your business requirements, make sure to contact us and request a one-on-one call. 

Does the Oracle Cloud Adapter work well with most Cloud applications?  Or is it not quite that agnostic and is really better for a list of specific applications like SalesForce?
Oracle has its own (SDK) software development kit to build this Cloud Adapter. As of now Oracle is focusing mostly on SalesForce.com, but eventually it will be more universal. For Example, Database Adapter can be used to connect to Oracle and Non-Oracle DB. Similarly, it’s on Oracle’s roadmap to develop adapters that will integrate with any Cloud-based applications. 
How does the Oracle Cloud Adapter differ from Mulesoft’s Connectors?

There is a major difference between proprietary products vs. Open Source. When evaluating a proprietary solution such as Oracle Cloud Adapter vs. an Open Source solution such as something from Mulesoft, you should use the following criteria when buying tools:
  • Usability: How complicated is the installation? How many tools are needed? Is the development environment intuitive?
  • Maintainability: How do you administer the product? Is there a GUI for monitoring services?
  • Community: Are there active public forums or mailing lists? Are there numerous articles, tutorials, articles, and videos available? Is the product supported by several companies?
  • Enterprise Support: What support options are offered (“business hours”, “24/7” hotline vs. Email vs. on-site support, etc)? Can the required service level agreements be guaranteed? Is support offered in your preferred language?
  • Functionality: Are all the required functionalities offered?
  • Flexibility: Can you customize product functionalities to fit your needs?
  • Expandability: Is it possible to expand the product? Are the product and its interfaces based on standards?
  • Connectors: Are adapters for all required technologies available? Are there adapters for B2B products such as SAP or Salesforce? How easily can you build your own adapter?
  • Cost: What is the full cost (total cost of ownership) of the product – including maintenance, all required ancillary products, connectors, etc?
  • Licensing: What licensing or subscription model does the solution use? What happens when requirements change (more computers, more CPUs, switching to virtual machines, etc)? Are upgrades for free? Are downgrades possible, too? Are the costs “foreseeable” at all, is the price list even understandable?
Can you recommend a good book on EBS and SOA, with an insight on training?
Below you can find a list of books we recommend:
Get Connected – Join Us for the Value vs. Cost Hosting Webcast
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