Business Biggest Fear – Baby Boom Retirement = Brain Drain….
With thousands of Baby Boomers exiting the work force, businesses face losing decades of collective knowledge and experience. To avoid this, businesses must find a way to harvest this knowledge of business practices and teach it to younger workers.
Ann Macintosh of the University of Edinburgh defines knowledge management as “the identification and analysis of available and required knowledge, and the subsequent planning and control of actions to develop knowledge assets so as to fulfill organizational objectives.” She goes on to outline problems that organizations face while organizing and disseminating this knowledge. She states that “Enterprises need to have an enterprise-wide vocabulary to ensure that the knowledge is correctly understood; [they need] to be able to identify, model and explicitly represent their knowledge; [and] to share and re-use their knowledge among differing applications for various types of users…”
Solution to the Baby Boom Brain Drain…. Oracle UPK
Fortunately, Oracle’s User Productivity Kit makes knowledge retention a simple process.
In one recording session, Oracle UPK can capture a business process and create 15 outputs. Subject Matter Experts can use the Record It! feature to easily record a process, add their notes and special instructions, then publish that content into the many outputs available. Businesses can use the standardized language inherent in all outputs to establish a form of communication across every section of the organization. See It!, Try It!, Test It!, and Do It! modes are easily deployed to any user with access to the internet. Training using these modes can be completed at the convenience of the student, and training costs are greatly reduced.
Finally, Oracle UPK is application agnostic and can record both Oracle and non-Oracle applications. As the organization grows and changes, Oracle UPK can capture the change process and deliver training to both new and experienced employees.
Stay Connected to Get the Latest on UPK!
If you’re looking to improve knowledge retention and knowledge transfer, there are a lot of way you can start educating yourself about Oracle UPK.
First ERP end users can join our next UPK-related webcast “Facilitating End-User Adoption with User Productivity Kit (UPK)” on Tuesday, November 12th, 2013 at 8:00 am Pacific/11 am Eastern . We also have a webcast titled “How to Justify the Business Value of Oracle UPK” on December 12th 8:00 am/Pacific 11:00 am Eastern.
If you’ve found this page long after the webcasts have come and gone, worry not.
You can get more information about Oracle UPK and how incorporating conceptual information can improve your training materials, visit ITC’s UPK mini site page here and download the UPK resources sheet here.