IT Convergence Education Services uses Oracle Tutor to develop training materials and procedures. Oracle Tutor enables us to create, customize, and maintain process documentation, training curriculum, and both Oracle & non-Oracle reference materials.
We have a huge documentation repository made up of procedural and instructional Tutor files. Each customized book we create is related to each customer’s unique business processes. Our standard training materials combine theory, demonstrations and hands-on labs files to increase retention of the contents covered during instruction. We also use Tutor to create desk manuals with information specific to each role in a company.
ITC also “takes its own medicine,” meaning we use Tutor to document internal procedures for our HR department. Each procedure has several task details for each position within the company, detailing how and when they come in within the whole process, what the trigger for each procedure is, and what the expected results are. A visual flowchart of the entire documented process can be found at the end of each procedure, as a high-level overview of the whole process and the task to be performed by each job role.
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