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Oracle User Productivity Kit

Oracle UPK is a comprehensive development platform that you can use to capture and distribute knowledge throughout your entire organization. Ensure your business is in great hands with the world’s only Oracle certified UPK specialist, IT Convergence.

Oracle User Productivity Kit allows you to create 15+ different business valuable assets through a single authoring session and helps streamline your IT training efforts to optimize user adoption seamlessly. Often thought of as a training tool, UPK actually delivers value through every aspect of the Oracle ERP project lifecycle. IT Convergence’s UPK solutions are designed to help you unlock the power of this transformational tool, as we help you streamline information sharing and increase productivity across the organization.

IT Convergence offers full UPK project lifecycle implementation support with a global team of full-time, highly skilled, multilingual, Oracle Certified UPK Specialists with years of training experience and functional implementation expertise on Oracle Applications. Our education practice specializes in a variety of IT training offerings that range from custom Instructional Design and eLearning services to tool-specific Implementation and Content Development services.

Oracle User Productivity Kit

Translate your content in 22 different languages!

Oracle User Productivity Kit

Increase software test script creation up to 70%

Oracle User Productivity Kit

Reduce up to 60% of your business’ help-desk calls

We can help you leverage oracle UPK for

Application Setup and Configuration
We can use UPK to record content specifically related to system setup and configuration of your ERP solution.

Change Management
We’ll leverage UPK to standardize system processes and to increase the possibility of employees understanding, embracing, and driving change.

End User Adoption
Unlock the full power of UPK as an end-to-end solution that addresses all aspects of both end-user training and user adoption, from day one of your business’ project.

Maintenance & Sustainability
Keeping up with software upgrades and system changes throughout your training and documentation files is not an easy task, but with UPK you can easily apply updates to existing materials without having to re-create everything from scratch. View Blog Post

Global Enablement
For globally dispersed organizations, UPK facilitates language translation and localization to easily deploy content for different regional and global rollout projects. View Blog Post

Project Aid
UPK contains diverse functionalities that can support different stages of a software project lifecycle. View Blog Post

Process Review and Design
UPK can help you compile the system process information which is an essential step to define business requirements, devise a comprehensive project overview, and conduct a fit-gap analysis.

Onboarding, Knowledge Retention, and Transfer
We can help you publish out of UPK several deliverables to support your change management and knowledge transfer practices. Also minimize the costs of employee onboarding by maintaining your training programs with prescribed learning paths for specific user groups and prevent intellectual capital leakage from turnover. View Blog Post

For Oracle & Non-Oracle Apps
Don’t just limit UPK’s usage to Oracle! UPK can be leveraged for any web-based or desktop application for content creation to provide online help guidance, so you can maximize the value of your UPK ROI. View Blog Post

Streamline Testing
UPK can reduce test script creation efforts by up to 70% and provide an automated manual testing feature that can skyrocket standard UAT efficiency, as well as track and report on testing results. View Blog Post


Oracle UPK services

IT Convergence offers comprehensive UPK solutions, from installation and hosting to training, strategy consulting, and content development. Our UPK Solutions can help your organization leverage the power of this transformational tool to streamline your business operations and unlock the value of Oracle UPK to achieve a rapid ROI on your technology investment.


IT Convergence’s highly skilled Oracle Certified UPK Specialists leverage UPK solutions to support all stages of your Application implementation or upgrade project.


Our Oracle-Certified and experienced consultants deliver highly customized UPK topics tailored to suit your business needs. Our consultants understand how to maximize adoption by creating instructionally sound and conceptually enhanced content that will cater to the diverse adult learning styles in your organization.


We help our customers build an effective UPK product strategy to achieve a rapid ROI on their UPK investment. This includes establishing governance, roles, and responsibilities; identifying outlines, and optimizing the tool’s usage, outputs, and deployment methods.


We provide hands-on functional training for the internal resources who will be responsible for developing UPK content. Our UPK Administrator Training is aimed at UPK Admins who will own the UPK tool and manage content, approvals, publishing, and deployment efforts.


ITC’s team performs the installation, configuration, and testing of the UPK Developer Client and its Learning Management System (LMS), the Knowledge Center, as well as migration to the latest version, and conversion of the already existing content.


We have partnered with two world class, state-of-the-art data centers. Both facilities are Uptime Institute Rated Level III+/IV SAS70 certified, which means that your Oracle UPK instance will be hosted in some of the most secure and most redundant data centers in the world.


We can help you leverage Oracle User Productivity Kit to automate test scripts creation and integrate them into multiple testing automation tools, including: Oracle Automated Testing Suite, HP Testing Suite, and Original Software.

Oracle UPK development

We can help your company create content against any Oracle/Non-Oracle application for many purposes including training, testing, and system process documentations. Our Oracle Certified consultants deliver customized UPK topics tailored to your business needs.

Our consultants understand how to maximize adoption by creating instructionally sound and conceptually enhanced content that will cater to the diverse adult learning styles in your organization. For geographically disperse organizations we have multi-lingual consultants that are located in different areas of the world providing very flexible shoring options that caters to all needs of languages and time zones.


  • Software Screens and Data
  • Pre and Post Assessments
  • Conceptual Information
  • Links, Attachments, and Packages
  • Custom text for Action and Explanation Frames
  • Decision Making Frames, Jump in Points, and Alternative Paths (when necessary)


  • Test Scripts
  • Test Cases
  • Job Aids – Reference Documents
  • User Manuals – Training Guides for classroom/virtual training
  • Instructor Manuals – Instructor Guides for classroom/virtual training
  • See It Mode – self-paced simulation user will watch
  • Try It Mode – self-paced simulation user will interact with
  • Know It Mode – self-paced assessment for the user
  • Do It Mode – self-paced in-application support (context sensitive)
  • Test It Mode – used for UAT to automate reporting during testing
  • System Process Documentation
  • PowerPoint Presentations

Client Testimonial

“UPK really shortened our training time and helped us get our employees fully up to speed on how to use our newly upgraded system. The upgrade allowed us to train 5,000 employees with less than 3 trainers and we did it in a very short period of time”

– Charlie McMahon, CTO, Tulane University