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CLOUD MANAGED SERVICES

A Managed Services solution that provides the peace of mind for your current Cloud environment, with the maturity to plan for the future.

FLEXIBLE, SCALABLE SOLUTIONS

Your choice to combine resources according to your time and cost preference to rollover unused subscription hours

MATURE, RESPONSIVE DELIVERY

Selecting a new Managed Services provider is a decision with years of lasting impact. When building out your roadmap, enlisting our expertise helps your organization predict and plan for the future.

CLOUD MANAGED SERVICES

A Managed Services solution that provides the peace of mind for your current Cloud environment, with the maturity to plan for the future.

FLEXIBLE, SCALABLE SOLUTIONS

Your choice to combine resources according to your time and cost preference to rollover unused subscription hours

MATURE, RESPONSIVE DELIVERY

Selecting a new Managed Services provider is a decision with years of lasting impact. When building out your roadmap, enlisting our expertise helps your organization predict and plan for the future.

Model Tailored to Customer Requirements

Cloud Migrations & Transformations

Dedicated Service Delivery Manager

IT Convergence Public & Private Clouds

Primary & Secondary Team Assignments

Documented Service Level Agreements

24x7x365 Flexible Security Systems Monitoring

Environment Health & Performance Checks

Model Tailored to Customer Requirements

Flexibility to choose from Subscription, Fixed Scope, Staff Leasing, On Demand, Onsite, Onshore, Nearshore, Offshore, Hybrid

Cloud Migrations & Transformations

Reduce the cost and risk of transition to Cloud through IP driven solutions with clearly defined processes and predictable outcomes

Service Delivery Manager (SDM) Point of Contact Assignment

Assigned a named, dedicated, knowledgeable leader to insure delivery and team performance and managed it thereafter for any new change or new initiatives.

IT Convergence Public & Private Clouds

Supporting your transformation initiatives with Advisory on Cloud Strategy, Migration and Managed services on private, public & hybrid cloud environments

Primary & Secondary Team Assignments

Named primary and secondary support personnel – an extension of your team.

Documented Service Level Agreements

Ability to meet and exceed documented SLA’s wherever applicable

24x7x365 Flexible Monitoring for Security & Systems

Periodically run security checks on systems & monitor performance and deliver reports to plugging any gaps

Environment Health & Performance Checks

Periodically report the health with performance optimization & recommendations

ITC Approach

Whether you’re starting a migration to the Cloud or evaluating transformational services to optimize SaaS. We don’t force your environment into prepackaged contracts. Instead, we work with you to build a solution for today and a roadmap for tomorrow, taking a personal approach to understanding your current pain points and drawing on our experience to recommend the best path forward. Whether it’s concerns around compliance issues, sensitive data, or simply a need for stability, our defined methodology for documenting and transitioning services provides transparent and reliable delivery every time.

Right-Shore

Customers can combine resources from our onshore, offshore and nearshore delivery centers. Our nearshore managed services provide stateside experience at a fraction of the cost.

Efficiency-Gains

Get the most from your managed services. We rollover unused subscription support hours to the next month, so you only pay for what you use. Along the same lines, incident severity is determined by business criticality, so you decide response levels that work for you.

Business Continuity

IT Convergence retains a highly-skilled consultant staff with low attrition rates, providing you with a team that gets to know your business and ensuring continual process and technology improvement. With our periodic System Health Checks, you can rest assured that your environment is always performing at optimal levels.

Center of Excellence

Help ensure compliance and process adherence through rigorous documentation – enabling quality at scale and security for our customers.

A Personal Approach

Including designated personnel for your project instead of a resource pool, Quarterly Business Reviews with visual metrics, and access to management and support staff alike.

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