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ITC will be presenting a series of webcasts that focus on how to obtain full value from Shared Service Center projects.  Change management and training are two important elements of a successful HR Shared Service Center initiative.  Due to the disruptive nature of HR Shared Service Center initiatives, they can cause a degree of fear and uncertainty within the HR business function.  These fears can result in a slew of non-productive behaviors.  Key employees may half-heartedly participate in the project, compromising requirements gathering.  In some cases, valuable employees may become demotivated and leave the company, degrading the knowledge base and transaction processing capability of the organization at precisely the time when skilled and experienced employees are most needed.  ITC will investigate key considerations for change management and training in HR Shared Service Center projects within the second webcast of the series.

SSC Planning & Global DesignNovember 3rd 2015
Change Management & Training for SSCDecember 17th 2015
Managing SSC’s IT RequirementsJanuary 19th 2016
SSC’s Implementation – Do’s & Don’tsFebruary 18th 2016
SSC Streamlined business process #1March 17th 2016
SSC Streamlined business process #2April 14th 2016
SSC KPIs & Operational AnalyticsMay 17th 2016
SSC Continuous Process ImprovementJune 16th 2016