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White Papers

  • What’s New in Oracle CRM Release 12

    As competition between businesses has become more intense, so has the importance of focusing on the customer. This white paper identifies the major changes Oracle has made to its Customer Relationship Management (CRM) suite in upgrading it from Oracle 11i to Oracle R12. Here you will find sections on Field Service, TeleService, Depot Repair, Install Base, and iSupport, along with an extensive look at the Service Suite of Oracle CRM.

  • Do a Global Upgrade of Financials, HRMS, CRM, and Project to R12 in Six Months

    This document takes you behind the scenes of an Oracle R12 Upgrade that spanned 3 continents and included Oracle Financials, HRMS, CRM, and Project. You will discover how we upgraded and configured 17 Oracle modules to meet local requirements in North America, Latin America, and Asia, including the first R12 upgrade in Argentina. The project also covered 30 customizations migrated during the implementation and laid the foundation for rolling out OBIEE. This white paper tells the story of how it all happened and shares the lessons we learned along the way.

  • Your Guide to Oracle R12 Order Management and Advanced Pricing

    The frequency and speed of change is one of the primary challenges for organizations that implement Oracle Applications. Patches and upgrades not only consume project resources, but also leave many companies feeling overwhelmed by new functionalities and additions. To help make this process more manageable, our OM and Advanced Pricing experts have prepared a white paper that lists the changes in Oracle Order Management and Oracle Advanced Pricing R12: learn about Multi-org Access, Inventory Convergence, the Price Book feature and much, much more.

  • Streamline Drop Shipments with Oracle Configurator and iSupplier Portal

    Improving your organization’s relationship with suppliers fosters strategic advantage. This white paper explains the key aspects behind an implementation of Oracle iSupplier Portal, a 24X7 web portal that allows organizations to centralize procurement operations. Learn the necessary steps to establish major business flows and various document statuses for Purchase Orders (PO), Advance Ship Notices (ASN) and Invoices, and drive your supply chain management solution to the next level.

  • Oracle Mobile – A Solution for Efficiency and Accuracy of Warehouse Operations

    It is always a challenge to streamline processes, improve efficiency, and cut costs, especially if warehouse and supply chain operations are an important part of your business. This white paper explains how Oracle Mobile Supply Chain Applications (MSCA) can help you get accurate data for material allocations and eliminate any errors via mobile devices. Learn how to optimize your use of warehouse space with License Plate Numbers (LPN) and establish warehouse management processes based on your specific business requirements with WMS Rules Engine.