变更管理

PROJECT

The customer, a supplier of industrial aviation parts, maintained a one-person IT shop in need of Oracle EBS-specific expertise to fully support the business in a migration to AWS for the purpose of resolving infrastructure and application incidents and requests.

CHALLENGES

The customer sought a partner with carryover experience in Oracle EBS and AWS that could migrate EBS infrastructure into the AWS Cloud, and continue to provide functional and development support to allow IT resource to focus on the remaining infrastructure. This required a depth of experience with both platforms to migrate from an aging hardware platform to a cloud-centric Oracle footprint on Amazon Web Services (AWS).

SOLUTION

IT Convergence provided the experience and expertise necessary successfully migrate the customer’s Oracle footprint to AWS, and relieve the burden of functional and development support from IT. The customer continues to use our teams for much of the daily operations, utilizing the current momentum and success of the cloud migration to continue their journey to AWS.

BUSINESS RESULTS

From inception to migration, an Oracle EBS instance fully usable in one week, including:

• Infrastructure Security
• VPC Connections
• Scalable solution; cloning completion timelines vastly reduced
• Able to retire aged infrastructure and free up support staff to focus on business-critical tasks

Flexible & fluid assignments of ITC personnel:

• On-Premises Infrastrcuture & AWS Cloud Administration
• Oracle e-Business Suite Administration & Functional Expertise
• Functional Analysis, Implementation & Support
• Development (Oracle, Integrations, & Customizations)
• Service Delivery & Project Management

The customer continues to utilize our team for comprehensive management of AWS services and automation.

PROJECT

A customer since 2009, this global provider of application performance infrastructure solutions, began their hosting journey with ITC was originally a project to better align their analytics reporting for OBIEE and Hyperion with their global business objectives. They soon expanded their use of ITC’s Hosting and Managed Services into a multi-year partnership hosting six of their major ERP applications

CHALLENGES

TSynthesizing outputs from a variety of tools was one of the major roadblocks to overcome in this project. As an organization with a global footprint, geographic constraints further increased the complexity of the integrations needed for their hosting architecture. This Digital Performance Company also upholds a very high standard for system uptime and security, leaving no margin for error in either area.

SOLUTION

This Digital Performance Company decided on IT Convergence’s Hosting and Managed Services as the best decision for hosting their Oracle Exalytics. Eventually, they also expanded their Oracle EBS hosting to IT Convergence, as well as Agile, Golden Gate, OBIEE, ASCP, and more – housing their applications in the same, trusted space. Robust Access and documented change management processes were implemented to improve SOC compliance.

BUSINESS RESULTS

This company was able to find a single services partner that hosts their major ERP applications under the same, trusted roof. They benefit from 100% SOC compliance through a blended architecture of public and private clouds, providing the right mix of cost and performance for sensitive data.