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White Papers

  • Improve Debt Collections with Oracle R12 Advanced Collections

    Every company struggles with collecting outstanding invoices. This white paper elaborates on the new features of Oracle R12 Advanced Collections, such as the Collector’s Work Queue and Customer Metrics. Learn how to reduce collection costs by setting up scoring models, dunning processes and strategies with the ultimate goal of minimizing customer payment delinquencies and maximizing debt collection.

  • What’s New in Oracle CRM Release 12

    As competition between businesses has become more intense, so has the importance of focusing on the customer. This white paper identifies the major changes Oracle has made to its Customer Relationship Management (CRM) suite in upgrading it from Oracle 11i to Oracle R12. Here you will find sections on Field Service, TeleService, Depot Repair, Install Base, and iSupport, along with an extensive look at the Service Suite of Oracle CRM.

  • Do a Global Upgrade of Financials, HRMS, CRM, and Project to R12 in Six Months

    This document takes you behind the scenes of an Oracle R12 Upgrade that spanned 3 continents and included Oracle Financials, HRMS, CRM, and Project. You will discover how we upgraded and configured 17 Oracle modules to meet local requirements in North America, Latin America, and Asia, including the first R12 upgrade in Argentina. The project also covered 30 customizations migrated during the implementation and laid the foundation for rolling out OBIEE. This white paper tells the story of how it all happened and shares the lessons we learned along the way.

  • Your Guide to Oracle R12 Order Management and Advanced Pricing

    The frequency and speed of change is one of the primary challenges for organizations that implement Oracle Applications. Patches and upgrades not only consume project resources, but also leave many companies feeling overwhelmed by new functionalities and additions. To help make this process more manageable, our OM and Advanced Pricing experts have prepared a white paper that lists the changes in Oracle Order Management and Oracle Advanced Pricing R12: learn about Multi-org Access, Inventory Convergence, the Price Book feature and much, much more.

  • Streamline Drop Shipments with Oracle Configurator and iSupplier Portal

    Improving your organization’s relationship with suppliers fosters strategic advantage. This white paper explains the key aspects behind an implementation of Oracle iSupplier Portal, a 24X7 web portal that allows organizations to centralize procurement operations. Learn the necessary steps to establish major business flows and various document statuses for Purchase Orders (PO), Advance Ship Notices (ASN) and Invoices, and drive your supply chain management solution to the next level.