Effective date: 6/1/2017
The IT Convergence websites give you the option to submit personal information to IT Convergence and its affiliates. IT Convergence is respectful of personal data and doesn’t share it with third parties.
Our company has access to many assets. These assets are information, which is critical to doing business, retaining the trust of our customers, and continued success in the IT Industry. This policy outlines our commitments to our customers, and to our future regarding how we will handle this information.
Information can be sensitive by its nature, and can also be sensitive due to regulations and industry standards. The types of sensitive information can include: Customer information (both for customer companies and for people as individuals)
This information may reside on our computing systems or backup devices, may traverse the networks. All locations must be properly controlled. The rules by which information is handled are determined by the regulations, business requirements, and company commitments relating to that type of information. Put together, these are called the significance of the information.
As part of our company’s core values, we will properly value and protect any information entrusted to us about our customers. This policy describes how we will safeguard personal and company information, to ensure peace of mind when dealing with our company.
It is our policy that:
- Our company will collect only that information about customers which is needed and relevant.
- Our company will not disclose information to other parties unless customers have been properly notified of such a disclosure.
- Our company will strive to make certain that information about customers is kept accurate and up-to-date.
- Our company will use appropriate controls to ensure that this information is kept secure, and is only viewed or used by the proper personnel.
- Our company will comply with applicable laws, regulations, and industry standards when protecting employee information.
- We hold our employees, vendors, contractors, suppliers, and trading partners to meet this same set of policies.
The ways in which we collect and use personal data, in addition to information collected in the course of business with our contracted clients which is managed by the Master Services Agreement (MSA) and/or Terms and Conditions on file during the contracted period, include:
- Contact us forms
If you wish to receive additional information about us, you have the option of filling the “Contact us” form. Personal Information requested is: Name, Company, Phone, and e-mail. We request this information in order to be able to contact you to reply to your inquiries.
- E-mail to a friend
By providing your friend’s e-mail, name and your name and email we send a link with information to your friend. When you provide us with your friend’s personal information, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at email@example.com.
- Passive Collection
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
- Sending your Resume
Send us your Resume at stated in the Careers section in order to apply for a job with IT Convergence.
- Tracking Technologies
Sharing with Service Providers
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
- Fulfilling orders and delivering packages
- Providing customer service
- Sending marketing communications
- Fulfilling subscription services
- Providing cloud computing infrastructure
We may disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If IT Convergence is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Changing or Deleting Personal Information
Upon request IT Convergence will provide you with information about whether we hold any of your personal information. Send us an e-mail to email@example.com and we will change or delete your information, according to your instructions. We will respond to your request within a reasonable timeframe. You may sign-up to receive email, newsletter, or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at firstname.lastname@example.org.
In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
IT Convergence’s Role as a Service Provider
The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged IT Convergence and in association with the Master Services Agreement (MSA) or Terms and Conditions on file between IT Convergence and Client.
IT Convergence collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of ITC’s Clients and would no longer like to be contacted by one of ITC’s Clients, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
IT Convergence acknowledges that you have the right to access your personal information. IT Convergence has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the IT Convergence’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
EU-U.S. Privacy Shield
IT Convergence participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. IT Convergence is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. View Our Certificate
IT Convergence is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. IT Convergence complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, IT Convergence is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, IT Convergence may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
IT Convergence, Inc. (Worldwide Headquarters)
5370 Kietzke Lane, Suite 200
Reno, NV 89511
Telephone: (800) 675-0032
Fax: (415) 675-7940