Onprem and Cloud Managed Services
Managing your distributed and Hybrid IT environment as a single entity with single point-of accountability
As a Managed Infrastructure Service Provider (MSP) we don’t limit to delivering only cost efficiencies, but we look at delivering much higher value by becoming trusted partners and enablers in your Digital Journey.
ITC Managed Infrastructure Services will manage your Enterprise’s distributed and Hybrid IT environment as a single entity with a single point of accountability.
Be it a green-field project, existing setups or mergers, we leverage a proven transition methodology to ensure a smooth start to systems support services and are always keeping track of critical operations, ensuring minimal impact to business users and service levels.
And yes, we don’t force your environment into prepackaged contracts; instead we work with you to build a solution for today and a roadmap for tomorrow.
Optimizing Manpower Resources
Optimizing costs through tailor made solution for resources; Right Shoring: Staff Leasing, On Demand, Onsite, Onshore, Nearshore, Offshore, Hybrid.
End-to-End ITIL/Discovery, ITSM, CMDB Process Design
ITIL based process design, CMDB design and service / application data load, existing process analysis and enhancement, and implementation of tools such as ServiceNow.
Service Desk Management
Our 24×7 Service Desk, assigned staffing model & dedicated service delivery manager maintain open lines of customer communication.
Faster resolutions for issues through real time custom dashboards for availability, performance, capacity, and incidents.
Automation & AI Ops
AIOps uses artificial intelligence to simplify IT operations management and accelerate and automate problem resolution.