EBS Managed Services
Streamline EBS operations, enhance performance, and drive innovation and growth
We have the experience in helping customers with various simple to complex EBS lifecycle scenarios like on-premise needs, navigate a path to the cloud, thrive in a hybrid environment between the two, and then accelerate your success once you’re there. Wherever you are—and wherever you want be—ITC has solutions that will allow your business to focus on what matters most, your mission critical Oracle EBS.
We are an Oracle Platinum Partner, Oracle Excellence Awards Recipient, Advisory Board Members of Oracle EBS, Oracle Cloud Excellence Implement (CEI), and Cloud Managed Service Expert (MSE)
Optimizing Manpower Resources
Optimizing costs through tailor made solution for resources; Right Shoring: Staff Leasing, On Demand, Onsite, Onshore, Nearshore, Offshore, Hybrid.
End-to-End ITIL/Discovery, ITSM, CMDB Process Design
ITIL based process design, CMDB design and service / application data load, existing process analysis and enhancement, and implementation of tools such as ServiceNow.
Service Desk Management
Our 24×7 Service Desk, assigned staffing model & dedicated service delivery manager maintain open lines of customer communication.
Faster resolutions for issues through real time custom dashboards for availability, performance, capacity, and incidents.
Automation & AI Ops
AIOps uses artificial intelligence to simplify IT operations management and accelerate and automate problem resolution.