Oracle Cloud Applications Managed Services

SaaS is not Management Free. Period! Get 24/7 Support for SaaS Managed Services to Maximize your investments

Our Services

Access Level Security

Application Administration

aPaaS Coding

SaaS Configuration & Extensions

Application Integration

Data & Analytics

Data Cleansing, Restructuring and Redistribution

Moved to Oracle Cloud applications for consistent processes, single source of truth across the most important business functions, improve your customer engagements, increase your business’s agility, and help to react to change faster than ever before? But are SaaS applications service management free?

Shared Responsibility of SaaS Customer

Shared Responsibility of SaaS Vendor

ITC Managed Services Approach for SaaS

Many customers mis-judge the post implementation management scope and assume all responsibilities shall fall under SaaS Application vendor’s scope. IT Convergence shares the holistic picture of the support ecosystem required by assessing your current teams and recommending the right-size required to Manage your Oracle Cloud ERP. Our Oracle application experts ensure all aspects of service support are covered to maximize your Oracle SaaS application investments.

ITC Delivers

Prioritized Issue Resolution

Responsive support with Assigned SPOC to each account and consistent Quarterly Reviews.

Flexible Service Agreements

Combine onshore, offshore and nearshore resources, optimize cost for Proactive & Reactive Support.

Flexible Service Bundle

Easy payout with monthly fixed fee service bundle to manage important task at low cost.

Function Services, End User Support

Get issues of your globally spready end users resolved with 24/7 available help desk support.

24/7 Support and Monitoring when it Matters The Most

Scale resources with business fluctuations to ensure you get support when required.

Extensions, PaaS For SaaS

Get working extensions for PaaS & ensure integrated applications are connected.

Application Testing for Business Continuity

Post all iterations of the SaaS development ensure a rigorous testing for seamless flow.

Guidance and Assistance with All Oracle Technologies

Leverage IT Convergence experts for consulting on all Legacy to New Oracle technologies.



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