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A French Multinational Food-Products Corporation Implements RPA Technologies

To address ERP migration functionality gaps

Challenge

  • The whole project had to happen simultaneously as the still on-going Oracle EBS to SAP migration
  • Revert negative notions around RPA, due to previous bad experiences with the software
  • Due to the low budget allocated for this project, we had to plan and set the minimum scalable infrastructure to meet the project goals

Solution

  • Performed a detailed RPA Assessment that identified all the functionality gaps in processes at the moment
  • From the ten gaps identified, two processes were selected as the first wave of process candidates for automation: Aging processing and Invoice processing
  • Analyzed and established the infrastructure required to support the entire automation journey
  • Deployed the automated processes in the production environment
  • Defined a framework to evaluate and select new processes for another upcoming automation wav

Results

  • Free up humans on repetitive and non-motivating task
  • Improve accuracy on the processes to 90%
  • Automate 95% tasks on invoice processing and Aging process
  • Daily availability of client debts information, Prior to the project, the information was available once per month
Company Overview

Our client is a world-leading food company that offers essential dairy and plant-based products, early life nutrition, medical nutrition, and waters. The client was undergoing a migration from Oracle EBS to SAP but some functionality gaps appeared, particularly in the collection processes. After some research, the client decided to address this situation by implementing RPA technologies. Taking into account an ongoing vendor relationship and our expertise in RPA, they reached out to ITC to help them with their automation journey.

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