AGL Resources Upgrades its Oracle EBS from 11i to R12.2.4 in 6 Months

AGL Resources leveraged IT Convergence’s R12 expertise to take its subsidiary Pivotal Home Solutions from 11i to 12.2.4 on time and on budget.

Challenge

  • Governance, Risk and Compliance Product Installation resources
  • 3rd Party Bolt-on Software that had to be upgraded due to moving to R12
  • Cutover Plan

Solution

  • Preparation
  • Training and communication management
  • Frequent monitoring and status checks

Results

Company Overview

AGL Resources is a utility and power services company with over 150 years of experience. Pivotal Home Solutions, an AGL Resources retail subsidiary, provides homeowners with peace of mind regarding financial stability related to home repair and maintenance. Pivotal Home Solutions operates in 17 different states, with over 1.2 million customers. It is one of the fastest growing businesses within AGL Resources, with over 750k calls handled and a 94% customer satisfaction score.

Employees

5000

Industry

Services

Applications & Technologies

No application and tech.