Global technology solutions company succeeds with Hybrid Cloud Migration
Challenge
- Global operations, complex IT applications footprint & rapidly expanding business operations
- Multiple integrations with various third-party applications & systems
- Requires high availability, constant uptime, reliability & optimized system performance
- Strong emphasis on environment security, event, change, and problem management
Solution
- Architected critical applications on dedicated computing & infrastructure ensuring high availability
- Implemented scalable 24x7 infrastructure, database, technical applications, and project management & administration
- Build, configuration & support multiple Oracle technologies including OBIEE, InQuira, Exalytics, and OBIEE
- 100% ongoing SOC compliance inclusive of robust access and change management processes
- Constant investment in the partnership, ensuring all critical systems are at the latest product versions
- Continued reduction of long-term IT infrastructure & support costs
Results
- Strategic & long-term partnership since 2009 focused on maximizing the most value from customer’s Oracle investment hosted & managed at ITC
- Seamless system integration & availability for continuous business operations with vendors, suppliers, and customers
- Industry-leading SLAs ensuring optimal uptime, response & resolution
- ITC works hand-in-hand with company personnel as an extension of the IT team in the established partnership driving high end-user satisfaction across the Oracle installation
- Tight integration between customer on-premises critical systems, Oracle technology hosted at ITC and Oracle SaaS, PaaS & IaaS implementations in a highly-functioning hybrid cloud architecture