IT Convergence Emergency Services
Reliable IT Support When You Need It Most
ITC Emergency Services provides on-demand expertise and support to help your organization navigate critical situations such as staff absences, crises, system outages, or performance issues. Our team of experienced professionals is ready to step in at a moment’s notice, offering a wide range of skills and knowledge to ensure your systems remain operational and your business continues to run smoothly.
Our Differentiators
Features of ITC Emergency Services
- One small monthly fee (*) provides unlimited access to ITC personnel
- Coordinated, scheduled assistance or assignment within 60 or fewer minutes
- On-demand assistance from ITC experts for On-Premises and Cloud (IaaS, PaaS & SaaS)
- What will you receive for the monthly fee in addition to unlimited access to ITC staff?
One small monthly fee (*) provides unlimited access to ITC personnel. This means that for a flat, predictable monthly cost, you can reach out to our team of experts whenever you need assistance, without worrying about incurring additional charges.
Whether you have a quick question or need help with a complex issue, our team is available to provide the support you need.
The monthly fee ensures that you have a dedicated partner to rely on, giving you peace of mind and allowing you to budget effectively for your IT support needs. (Hourly fees charged for on-demand assistance.)
Coordinated, scheduled assistance or assignment within 60 or fewer minutes. When you face an IT emergency, every minute counts. That’s why our team is committed to providing rapid response times.
When you contact us with an issue, we will quickly assess the situation and assign the appropriate resource to assist you within 60 minutes or less. Our streamlined processes and experienced coordinators ensure that you receive the help you need in the shortest possible timeframe.
- Database Administrators
- Oracle
- SQL Server
- MySQL
- Technical Application Specialists
- Oracle Technologies
- Identity Management
- WebLogic-based Applications
- Direct phone number to the ITC 24×7 manned desk for triage and assignment
- Initial introduction & onboarding
- Monthly validation of access (via VPN) to system(s)
- Security alerts & related announcements
- Quarterly Check-In
- Reduced fees for additional monthly services including
- Endpoint Detection & Response
- Monthly Vulnerability Scans
- Production Backup Validation & Response
- Quarterly Server Patching & Cadence
- Quarterly Health & Performance Checks
- Monthly support and managed services commitments
One small monthly fee (*) provides unlimited access to ITC personnel
This means that for a flat, predictable monthly cost, you can reach out to our team of experts whenever you need assistance, without worrying about incurring additional charges.
Whether you have a quick question or need help with a complex issue, our team is available to provide the support you need.
The monthly fee ensures that you have a dedicated partner to rely on, giving you peace of mind and allowing you to budget effectively for your IT support needs. (Hourly fees charged for on-demand assistance.)
Coordinated, scheduled assistance or assignment within 60 or fewer minutes
When you face an IT emergency, every minute counts. That’s why our team is committed to providing rapid response times.
When you contact us with an issue, we will quickly assess the situation and assign the appropriate resource to assist you within 60 minutes or less. Our streamlined processes and experienced coordinators ensure that you receive the help you need in the shortest possible timeframe.
On-demand assistance from ITC experts for On-Premises and Cloud (IaaS, PaaS & SaaS)
- Database Administrators
- Oracle
- SQL Server
- MySQL
- Technical Application Specialists
- Oracle Technologies
- Identity Management
- WebLogic-based Applications
What will you receive for the monthly fee in addition to unlimited access to ITC staff?
- Direct phone number to the ITC 24×7 manned desk for triage and assignment
- Initial introduction & onboarding
- Monthly validation of access (via VPN) to system(s)
- Security alerts & related announcements
- Quarterly Check-In
- Reduced fees for additional monthly services including
- Endpoint Detection & Response
- Monthly Vulnerability Scans
- Production Backup Validation & Response
- Quarterly Server Patching & Cadence
- Quarterly Health & Performance Checks
- Monthly support and managed services commitments
ITC Approach
At IT Convergence we understand that unexpected challenges can put your business at risk. That’s why we’ve designed our Emergency Services to provide a reliable safety net for your organization. Our approach is centered around three key principles:
Rapid Response
We know that time is of the essence when you’re facing a crisis. Our team is available 24/7, ready to jump into action within 60 minutes of you contacting us. We quickly assess the situation and deploy the right resource to minimize downtime and keep your business running.
Proactive Preparedness
We don’t just react to emergencies; we help you prepare for them. Through monthly access validation, security alerts, and optional additional services, we help you strengthen your IT resilience and reduce the risk of future disruptions. Our goal is to not only help you overcome current challenges but also set you up for long-term success.
Comprehensive Expertise
Our team brings a wealth of knowledge and experience across various IT domains. We have the skills to tackle your toughest challenges. We act as an extension of your own team, providing the expertise you need, when you need it.
With ITC Emergency Services, you can have peace of mind knowing that you have a trusted partner ready to support you through any IT challenge. Let us be your safety net, so you can focus on driving your business forward.