JDE CNC Managed Services
Proactive. Reliable. Predictive. Powered by SRE Experts.
Our Services
- Systems
Web, Enterprise, Deployment, BI Publisher, Fat Clients, AIS/Orchestrator - Services
Builds, monitoring, maintenance, data refreshes, ESU & OS/DB patching, annual Tools updates - Strategic
Performance tuning, architecture redesign, core config (INIs)
- Expanded Systems Support
Databases, DSI, SSL/Proxy, firewalls, antivirus, load balancers, and browsers - Specialized Services
DB tuning, UDO, debug tracing, SQL, and security troubleshooting - Growth-Ready
Architecture sizing to support growth
- Infrastructure & Upgrades
Networking, AD, HA/DR, VM backup, reporting stacks
System upgrades, rebuilds, security maintenance, custom dev, functional design - Compliance & Strategic Support
Audits, project planning, archiving, HA/DR enablement - Automation & Modernization
Orchestrator deployment, scripting, RPA/AI readiness
JDE Tools Current-as-a-Service & “Playing the Bank” Applications upgrade funding model
Our Services
Primary JDE CNC Services
- Systems
Web, Enterprise, Deployment, BI Publisher, Fat Clients, AIS/Orchestrator - Services
Builds, monitoring, maintenance, data refreshes, ESU & OS/DB patching, annual Tools updates - Strategic
Performance tuning, architecture redesign, core config (INIs)
Complementary JDE CNC Services
- Expanded Systems Support
Databases, DSI, SSL/Proxy, firewalls, antivirus, load balancers, and browsers - Specialized Services
DB tuning, UDO, debug tracing, SQL, and security troubleshooting - Growth-Ready
Architecture sizing to support growth
Add-On JDE CNC Services
- Infrastructure & Upgrades
Networking, AD, HA/DR, VM backup, reporting stacks
System upgrades, rebuilds, security maintenance, custom dev, functional design - Compliance & Strategic Support
Audits, project planning, archiving, HA/DR enablement - Automation & Modernization
Orchestrator deployment, scripting, RPA/AI readiness
JDE Tools Current-as-a-Service & “Playing the Bank” Applications upgrade funding model
ITC Approach
JD Edwards CNC is the foundational layer that governs the performance, scalability, and lifecycle of your JD Edwards EnterpriseOne system. It requires architectural foresight, automation enablement, and proactive systems monitoring, not just ticket-based administration. That’s why traditional managed services fall short.
At IT Convergence, our services go beyond traditional JD Edwards CNC support. We offer a fully managed, SRE-led JD Edwards CNC Services model built to improve uptime, modernize systems, and keep your JDE Tools current, without disruption or CapEx surprises.
Why JD Edwards CNC Services Matter
Traditional IT support often treats JD Edwards EnterpriseOne CNC like another helpdesk ticket queue: reactive, generic, and inconsistent. But CNC is the backbone of Oracle JDE environments, requiring experienced oversight to maintain compliance, prevent downtime, and scale with your business.
IT Convergence’s JDE CNC Managed Services are purpose-built for complex JD Edwards environments, especially those in regulated industries or with hybrid infrastructure demands. Our solution delivers Oracle JDE CNC expertise backed by proactive Site Reliability Engineers, automation, and SLA-backed accountability.
1. Discovery & Planning
We evaluate your CNC maturity, define KPIs, and outline a roadmap: from core CNC to automation and upgrades
2. Onboarding
Deploy named CNC/SRE teams, establish monitoring, integrate tools, and begin scripted maintenance.
3. Execute & Operate
Ongoing 24×7 SRE-led operations, routine improvements, change control, RCA, automation, and upgrade enablement.
4. Optimize & Evolve
Monthly reviews, infrastructure tuning, upgrade planning, compliance support, and strategic enhancements.