A Managed Services solution that provides the peace of mind for your current Cloud environment, with the maturity to plan for the future.
IT Convergence provides Managed Services that fit within the context of our customer’s journey, whether you’re starting a migration to the Cloud or evaluating transformational services to optimize SaaS. We don’t force your environment into prepackaged contracts. Instead, we work with you to build a solution for today and a roadmap for tomorrow, taking a personal approach to understanding your current pain points and drawing on our experience to recommend the best path forward.
IT CONVERGENCE DIFFERENCE
Flexible, Scalable Solutions
For companies struggling to find the ideal contract terms, we create a custom SLA that utilizes our breadth to meet your specific requirements.
Customers can combine resources from our onshore, offshore and nearshore delivery centers. Our nearshore managed services provide stateside experience at a fraction of the cost.
Get the most from your managed services. We rollover unused subscription support hours to the next month, so you only pay for what you use. Along the same lines, incident severity is determined by business criticality, so you decide response levels that work for you.
IT Convergence retains a highly-skilled consultant staff with low attrition rates, providing you with a team that gets to know your business and ensuring continual process and technology improvement. With our periodic System Health Checks, you can rest assured that your environment is always performing at optimal levels.
Mature, Responsive Delivery
Selecting a new Managed Services provider is a decision with years of lasting impact. When building out your roadmap, enlisting our expertise helps your organization predict and plan for the future.
Whether it’s concerns around compliance issues, sensitive data, or simply a need for stability, our defined methodology for documenting and transitioning services provides transparent and reliable delivery every time.
Security Team and Center of Excellence
Help ensure compliance and process adherence through rigorous documentation – enabling quality at scale and security for our customers.
A personal approach to Managed Services
Including designated personnel for your project instead of a resource pool, Quarterly Business Reviews with visual metrics, and access to management and support staff alike.
Our Oracle Managed Cloud Services
- Model Tailored to Customer Requirements
Subscription, Fixed Scope, Staff Leasing, On Demand, Onsite, Onshore, Nearshore, Offshore, Hybrid
- Cloud Migrations & Transformations
- Service Delivery Manager (SDM) Point of Contact Assignment
- IT Convergence Public & Private Clouds
- 24x7x365 L1 Staffed Global Service Desk
- Primary & Secondary Team Assignments
- Documented Service Level Agreements
- 24x7x365 Flexible Monitoring for Security & Systems
- Environment Health & Performance Checks
How did we help the customer minimize risk?
Our customer – a leading visual media company with $1.5 B in annual revenue – was facing the difficult problem of finding a partner with both the technical and functional expertise to support their Oracle environment, but also the ability to scale support to new projects – a common occurrence for the organization.
After a successful Testing project, our client decided to rely on IT Convergence for additional scopes of work, incrementally shifting the entire testing, DBA, and Analytics workloads to a partner they can trust.
Due to the constantly changing environment and the multi-year length of the project, ensuring smooth transitions despite inevitable turnover was a major focus. With the complexity of the business environment and its fluid requirements, the abilities to bring new team members up to speed and reference documentation was a vital requirement for a successful project.
Through flexible and fluid assignments of IT Convergence personnel, the customer layered different services on top of one another as requirements changed over the course of the project. The customer scaled from the original testing project to full support for their global Oracle Applications footprint, using onsite managers for production support as primary points of contact and supplementing them as needed with staff from our “right-shoring” model. With the new support model in place, project ramp-up personnel needs were eliminated.
To facilitate future projects, our support teams rigorously documented all custom components in each work process. We uphold transparent communication through Quarterly Business Reviews, ensuring the proper adjustments are made to the customer’s support personnel staffing and full utilization is maintained.
With support processes automated, the customer increased their focus on the core business strategy and decisions rather than devoting end-users and IT personnel to support. They achieved 24×7 support without any correlating increase in cost as a result of maximum utilization of personnel. The customer also reduced overhead IT project costs, allowing them to scale projects and leverage industry-leading vendors and technology, all while continuing to operate with their core team.