Data 360
Unify and monetize customer data with Salesforce Data 360
Salesforce Data 360 is Salesforce’s unified data foundation that brings together customer, operational, and engagement data across the enterprise into trusted, real-time profiles. It is designed to eliminate data silos and power consistent, intelligent experiences across Sales, Service, Marketing, and beyond. But realizing the potential of Data 360 requires a clear data strategy, effective implementation, and strong governance tied to business outcomes.
As a trusted Salesforce partner, we help organizations implement and scale Data 360 across the enterprise. Whether you’re building a single source of truth, enabling real-time activation, or preparing your data for AI-driven use cases, we align Data 360 to your business priorities and data maturity.
Services
Enterprise Data Strategy & Roadmap
We work with business, IT, and data leaders to define priority use cases, data domains, success metrics, and a phased roadmap for adopting Data 360 across the organization.
Architecture & Foundation Setup
Design and configure a secure, scalable Data 360 architecture, including data models, ingestion patterns, identity resolution rules, and access controls aligned to enterprise standards.
Data Ingestion & Unification
Ingest and harmonize data from CRM, ERP, marketing platforms, data warehouses, and external sources to create unified, continuously updated profiles.
Identity Resolution & Mastering
Implement identity matching, deduplication, and mastering strategies to ensure accurate, trusted customer and account views across all systems.
Data Activation Across Salesforce Clouds
Activate unified data in Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and MuleSoft-enabled integrations to drive personalization, automation, and next-best actions.
Real-Time Insights
Enable calculated insights, segmentation, and real-time analytics that support faster decision-making and more responsive customer interactions.
Data Governance, Privacy & Compliance
Establish governance frameworks for consent management, data access, lineage, and regulatory compliance—ensuring trust and accountability at scale.
AI Readiness
Prepare high-quality, governed data to power Einstein AI use cases, including predictive insights, recommendations, and generative AI experiences.
Managed Services & Optimization
Provide ongoing monitoring, optimization, and enhancements to ensure Data 360 continues to deliver value as data volumes, use cases, and regulations evolve.
ITC Approach
Whether you are consolidating fragmented data sources or building an enterprise-wide data foundation for AI and personalization, we take a pragmatic, use-case-driven approach. We start by understanding your data landscape and governance requirements, and then design a Data 360 solution that delivers value quickly.
From inconsistent data and identity challenges to privacy, compliance, and activation complexity, our proven methodology ensures a smooth and transparent implementation. With a strong focus on trust, usability, and measurable outcomes, we help you turn Data 360 into an intelligent, connected ecosystem and not just another data layer.
Right-Shore
Customers can combine resources from our onshore, offshore, and nearshore delivery centers.
Business Continuity
IT Convergence retains a highly skilled consultant staff with low attrition rates, providing you with the best experience.
Center of Excellence
Help ensure compliance and process adherence through rigorous documentation.