Navigating the Pitfalls: Common Challenges Faced with Third-Party Cloud Managed Support Services

July 3, 2023

In the digital age we live in now, companies are relying more and more on cloud technologies to make their operations more efficient and drive innovation. Cloud managed support services are becoming more and more popular because they let companies hire third-party providers to handle and maintain their cloud infrastructure.

There are many good things about these services, but they also have their share of problems. In this blog, we’ll talk about some of the most common problems businesses run into when using third-party cloud managed support services and give tips on how to avoid them.

Lack of Customization and Flexibility

One problem that businesses often run into with third-party cloud managed support services is that they don’t offer as much customization and flexibility as they would like. Because these services are made for a wide range of clients, they may not meet all of your business’s specific needs. It’s important to find out how flexible and customizable the service is and to make sure that the service company can meet your needs.

Example: A company needs specific configurations and customizations to meet their unique compliance requirements. However, their third-party cloud managed support service provider offers limited flexibility and cannot accommodate their specific needs, resulting in compliance gaps and potential security risks.

Communication and Responsiveness

When working with a third-party cloud managed support service provider, it’s important to be able to communicate with them well. Many businesses find it hard to set up clear lines of contact, which slows down problem-solving and makes support less than ideal. To make sure communication goes smoothly throughout the partnership, it’s important to set standards about response times, how to handle problems that get worse, and how often people will be updated.

Example: A business encounters an urgent issue with their cloud infrastructure, but their third-party support provider fails to respond promptly or provide adequate communication channels. This delay hampers the business’s operations and affects customer experience, leading to revenue loss and reputational damage.

Security and Compliance Concerns

Data security and compliance are of the utmost importance for businesses, especially when they give private information to a third-party provider. It is very important to carefully look at how the cloud managed support service provider handles security and safety. Make sure they follow industry standards and have strong security protocols in place to keep your info safe and meet regulations.

Example: A healthcare organization partners with a third-party cloud managed support service to store and manage patient data. However, they discover that the service provider lacks robust security protocols and fails to meet HIPAA compliance standards, jeopardizing the confidentiality and integrity of sensitive patient information.

Limited Control and Lock-In to One Vendor

When a business uses a third party for cloud managed support services, they may have less control over their systems and may be stuck with one vendor. It is important to understand the rules of the agreement, such as how to get out of it and who owns the data. You might want to try to negotiate flexible contract terms that let you keep control over your systems and data.

Example: A company migrates its infrastructure to a third-party cloud managed support service but later finds out that the provider has proprietary technologies and architectures that make it challenging to switch to another vendor. This vendor lock-in restricts the company’s ability to make strategic decisions and can result in higher costs or service limitations.

Scalability and Performance

As your business grows, these two things become very important. Some companies find that their third-party cloud managed support services can’t keep up with how their needs change, which causes problems with speed and downtime. Make sure the service provider has the equipment and knowledge to handle your expected growth and can easily scale to meet your changing needs.

Example: An e-commerce business experiences rapid growth during a peak season, causing their website to encounter performance issues and downtime. Despite having a third-party cloud managed support service, the provider struggles to scale the infrastructure adequately, resulting in a loss of sales opportunities and customer dissatisfaction.

Even though third-party cloud managed support services have a lot of benefits, it is important to be aware of the difficulties and problems that can come up. By knowing these problems and taking steps to solve them ahead of time, businesses can confidently move to the cloud and get the most out of their cloud managed support services.


At IT Convergence, we know how complicated it can be to use cloud managed support services from a third party. With our knowledge and experience, we help companies solve these problems and make sure their move to the cloud goes smoothly.

Contact us today to find out more about how we can help you avoid the problems that come with third-party cloud management support services and make your cloud operations run as smoothly as possible.

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