Oracle EBS Assessment with ERP and Cloud Roadmap

ITC conducts an ERP Roadmap Assessment for a leading IT and communications service provider


The client was running a legacy version of Oracle E-Business Suite and needed to optimize inefficient processes. They also wanted to enhance EBS reporting capabilities.

Assessment Objectives

  • Business Agility – Move towards standard business processes
  • Reporting and Intelligence – Improve information visibility
  • End User Experience – Enhance UX via efficiency and modernization
  • System Stability – Ensure that processes complete as expected
  • Maintainability / Upgradability – Minimize customizations, sustain system and patch levels
  • Future State – Future state roadmap for Oracle EBS and Oracle Cloud


4-Phase Assessment Approach

  • Plan – ITC scheduled workshops, identified relevant teams and reviewed the documentation
  • Analyze – ITC conducted workshops and interviews with the client’s team and analyzed the strategic approach
  • Document and Review – ITC developed initial deliverables and reviewed the preliminary findings
  • Present and Deliver – ITC presented the findings and deliverables to the client’s executive team

Key Findings

  • The core Oracle HR structure required a redesign as all their HCM processes were inefficient
  • Manual finance processes were negatively impacting finance efficiency
  • Inefficient project profitability reporting was affecting the ability to support and integrate future businesses
  • Lack of an enterprise reporting solution and no real-time reporting capability
  • Opportunity to improve processes in Procure to Pay, Order to Cash and Field Service


  • Upgrade all Oracle EBS modules except HCM to the latest on-premises version
  • Re-engineer key processes according to Oracle best practices and remove inefficient processes
  • Re-implement HCM in Oracle’s Cloud version
  • Execute data cleansing to fix data errors and duplicates
  • Implement an enterprise data warehouse and enhanced reporting for EBS


Company Overview

A leading global Information and Communication Technology (ICT) service provider specializing in the delivery of business transformation solutions.



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