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Oracle ERP Cloud Implementation and Support for a Leading Biotech Company

Oracle ERP Cloud Implementation and Support for a Leading Biotech Company

Setup and configuration, post-production implementation support, and managed services

Company Overview

The client is a leading genetic medicines company focused on developing and commercializing innovative products for serious rare neuromuscular diseases. They are a clinical stage company, developing a compelling portfolio of innovative AAV-based genetic medicines.

The Challenge

  • The client was in the process of implementing Oracle ERP Cloud but their implementation partner was unable to complete all project activities required for go-live
  • The client had a small IT department and needed a partner who could support the ongoing release and defect management along with managed services and support for Oracle ERP Cloud and third-party integrations
  • The client needed a partner who could also interface directly with the business to manage existing & support new enhancements

The Solution

  • ITC completed the setup and configuration of the client's production environment in accordance with the predefined project plan and existing configuration documentation. Pre-prod configuration and documented all setups.
  • ITC provided Hypercare Support (post-production implementation support) to their IT team and end users. Evaluated the current environment, architecture, processes, and open issues to define a plan for the seamless transition of ongoing support and development from the implementation team to the managed services team.

RESULTS

  • Configured the production environment as per the pre-defined project plan
  • Seamless transition of ongoing support & development from the implementation team to the managed services team
  • Predictable maintenance and support costs for Oracle ERP Cloud and its integrations
  • Better performance and reduced downtime due to proactive maintenance and continuous process improvements
  • Reduced overall costs and risk due to better compliance and security
San Francisco, CA

Industry

Biotechnology

Employees

200

IT Convergence Services

  • Managed Application Services
  • Professional Services

Applications & Technologies

  • Oracle ERP Cloud (SaaS)