Robotic Process Automation (RPA) is among the hottest technologies in the market. Its promises to lower costs while improving process quality at the same time, generating great enthusiasm among business users that cannot wait to try it.
But this eagerness to leverage its benefits can quickly turn an RPA implementation into a big challenge as projects are approved and kicked-off without proper analysis, risk evaluation or even without the IT department being involved.
This is where a RPA Governance Plan could be of great help.
A good Governance Plan would allow your organization to keep automated processes under control allowing business areas to manage the processes while letting the IT department protect the infrastructure.
Policies for Security, Audit, Infrastructure, and Implementation are defined as part of the Governance Plan and describe what are the roles and responsibilities involved in the automation process as well as the methods, standards and guides to follow.
Robots have access to passwords and system credentials that were previously only available to users. They also have access to sensitive private and financial information. The correct way to protect your organization from unauthorized use of that information is to make sure automated processes comply with your security standards.
RPA software can be installed on different servers and configurations but only your IT department can select an architecture for the organizations that satisfies your performance, security and escalation needs. An RPA Governance Plan makes sure automation projects comply with the defined architecture.
Transactions entered by robotic processes need to generate the audit logs required by your compliance team so that any operation can be traced to the source to understand the root cause of any issues.
And finally, automation projects have to be implemented using the same methodology and phases defined by your Organization and Methods department, to make sure solutions promoted to the production environment pass the quality verifications after the required test phases are executed.
Start your RPA journey on the right foot
We know you are eager to apply RPA to your operations and see all the benefits that automation can provide to your company, but rushing to implement any technology can be problematic. In order to do things, the right companies need to assess their automation need and carefully select the processes that represent the best fit for RPA.