Oracle Enterprise Command Centers – Overview
As a quick recap Oracle ECC, is a tool that helps Oracle EBS users to identify and act on priority transactions without custom operational reporting. This is done by providing users with dashboards that computes diverse operational data from across Oracle EBS. Oracle Enterprise Command Centers are available to enterprises on Oracle EBS 12.2.4 or higher, and can be applied with minimal setup or effort.
As of 2024, Oracle Enterprise Command Centers (ECC) continue to be a critical tool for Oracle E-Business Suite (EBS) users, offering interactive dashboards that allow users to visualize and act on key transactional data. Since its introduction in October 2018, Oracle has released consistent updates, enhancing user experience and functionality. Currently, ECC encompasses 36 command centers with more than 145 role-based dashboards, helping users focus on priority transactions and streamline operations.
Oracle ECC – Modules and Benefits
Oracle ECCs in Financial Management
- General Ledger: Maintain transaction records and organize transactional data into assets, liabilities, revenues, expenses and equity.
- Receivables: Minimize customer account delinquency, reduce Days Sales Outstanding (DSO), and tailor collection strategy per customer.
- iReceivables: Optimize cash outflow for customer users and minimize revenue leakage for internal users.
- Employee Expenses (Internet Expenses): Gain insights into employee spending habits, control department budget and track expenses patterns
- Cash Management: Gain direct visibility into expected cash needs and forecasted cash receipts.
- Channel Revenue: Eliminate revenue leakage, improve collections, and increase profit margins.
- Payables: Optimize Days Payable Outstanding (DPO) and cash outflow. Improve supplier relationships.
- Assets: Speed up period close, forecast and manage capitalization events, and increase asset utilization.
- Incentive Compensation: Drive desired selling behavior, minimize overpayment, and improve sales team morale.
- Lease and Finance: Increase revenue from asset usage, improve billing accuracy, and improve dealer / partner cash flow.
Oracle ECCs in Order Management and Logistics
- Order Management: Increase customer satisfaction and revenue by accelerating the order flow and quickly acting on order exceptions.
- Inventory Management: Optimize order release, expedite high priority orders, and streamline transportation activities.
- Advanced Pricing: Utilize flexible pricing engine that executes pricing and promotional calculations for Oracle Order Management and other Oracle Applications
- iStore: Create and management eCommerce sites for B2B and B2C customers
- Landed Cost Management: Gain visibility into supply chain costs including transportation and handling fees, insurance, duties, and taxes.
- Channel Revenue Management: Efficiently plan, promote, execute, and manage the order to cash process for improved sales and return on investment (ROI),
- Incentive Compensation: Roll out new planning initiatives, provide productivity tools to reduce administrative costs, and present relevant business insights to improve sales performance.
Oracle ECCs in Procurement and Projects
- iProcurement: Consumer-like Shopping – enable efficient, consumer-like shopping while minimizing non-catalog spend. Deliver customer feedback to drive better contract utilization and renegotiation.
- Procurement: Develop purchasing strategies while empowering cross-document actions
- Projects: Efficiently manage and control budgets, costing, accounting, and capitalization processes.
- Contract Lifecycle Management for Public Sector Command Center: Provide consistent information across teams, improve procurement cycle time, and maintain better contract compliance.
Oracle ECCs in Manufacturing
- Discrete Manufacturing: increase the efficiency of manufacturing operations while meeting customer commitments and reducing risk.
- Process Manufacturing: Efficiently manage process manufacturing operations and enable preventive and corrective actions.
- Outsourced Manufacturing: Gain visibility across manufacturing partners and better manage material replenishments to avoid delays.
- Cost Management: Identify transaction costing bottlenecks, resolve costing and accounting errors, and mitigate period close risks.
- Project Manufacturing: Leverage seamlessly integrated business solution for contract management, configuration management, financial project management, project supply chain management, and business intelligence.
- Quality: Achieve product consistency, enforce proactive quality assurance, streamline quality lab productivity, and assure customer and regulatory compliance.
- Bill of Material: Efficiently manage product configuration and change order implementations using key metrics, drillable graphs, tag clouds, and network diagrams
Oracle ECCs in Asset Lifecycle and Service
- Enterprise Asset Management: Maximize asset availability, prioritize work order exceptions, and react quickly to material shortages.
- Asset Tracking: Deploy and track internal products and assets at internal or customer sites, while providing the ability to capture financial transactions with back-office automation.
- Service Contracts: Coordinate contract renewal cycle to increase on-time renewals and improve customer satisfaction.
- Service: Mitigate service level agreement risks, identify and act on critical service requests, and provide quality service.
- Field Service: Schedule, route, and equip mobile workers to complete service activities through Technician Portal and Administrator Portal.
- Depot Repair: Increase repair velocity by ensuring effective processing of the repair backlog while improving performance and quality.
Oracle ECCs in Human Capital Management
- Human Resources: Identify workforce resources and effectively address HR related business processes.
- Payroll: Gain insight into the payroll, payments, and tax balance data to manage payroll efficiently and to improve your operational and process efficiency.
Enterprise Command Centers (ECC) are a flagship of Oracle EBS. They offer information, visualization tools, and exploration capabilities embedded within Oracle EBS to navigate transactional information using interactive components to drive analytics. ECCs have dashboards that adhere to Oracle EBS security and the information displayed is consistent with the EBS context and security.
Oracle Enterprise Command Centers Updates for 2024
1. April 2024 Update
- The April 2024 update introduced new features and dashboards, improving functionality across multiple areas such as Financial Management, Asset Lifecycle, Manufacturing, and Human Capital Management.
- New capabilities include enhanced dashboards for Order Management, General Ledger, and Projects, improving account analysis and providing deeper insights into financial performance.
- A new Employee Expenses Command Center was added, which simplifies tracking and managing employee expenses.
2. Continuous Innovation Model
- Oracle EBS remains part of the Continuous Innovation model, meaning updates like those seen in ECC are part of Oracle’s commitment to providing long-term support. Oracle has extended Premier Support for EBS 12.2 through 2035, ensuring businesses that use ECC can benefit from ongoing improvements without needing to upgrade to a new major version.
3. Improved User Experience
- ECC now allows dashboards to replace traditional home pages in EBS applications, streamlining access to key metrics and reducing the need for custom operational reporting.
- Updates in the Mobile Supply Chain Applications (MSCA) also enhance user interaction, making it easier for users to customize the interface based on specific business needs.
4. Enhanced Functionalities in Manufacturing
- The Genealogy and Traceability feature introduced in earlier updates has been further improved in 2024, providing a more detailed view of supply chain events and improving quality tracking from purchase orders to final products.
What to Expect in 2024 and 2025
Oracle will continue rolling out updates to ECC as part of its twice-yearly release cycle, improving various functional areas to optimize efficiency across the EBS suite. If your organization has not yet upgraded to Oracle EBS 12.2, doing so will allow you to take full advantage of ECC without additional licensing costs, as it is included in your EBS subscription.